Ticket Operations Manager
Current- Full-time position with the Customer Service Department at MDI- Resolve product or service problems by clarifying the customer's complaint via phone and/or email; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution- Manage large amounts of incoming calls- Keep records of customer interactions and file documents- Work with customer service manager to ensure proper customer service is being delivered- Input information quickly and accurately from a variety of sources into a computer database- Handle changes in policies and advises on company information- Place and cancel orders- Train and assist new customer service representatives- Point person responsible for managing and handling all issues for a chain of customers
