Sherry Meier Email & Phone Number

Levittown, Pa, Us

Newtown, Pennsylvania

Take incoming Customer Service Calls for Billing inquires, scheduling service related issues, problem solving and general concerns. Communicate via email/calling the Field Service Supervisors, Delivery Managers, Installation Department, New Sales and General Managers to insure customer satisfaction. Made follow up outbound calls to provide peace of mind for our customers. Took on various special projects to better improve customer relations. Promoted to an Assistant Customer Service Training Assistant by having new trainees shadow my incoming calls and showed them/trained them to be Customer Service Representative thru there 90 probation period.

❖ Oversee all Executive’s Outlook calendars ❖ Maintained a clean reception area, including lounge and associated areas ❖ Greeted visitors entering the office ❖ Prepared Monthly Board of Director Books along with Audit Committee, ALCO and Strategic Planning and uploaded into Diligent ❖ Created outlook invited for upcoming events, tracked attendees, registered all attendees & prepared invoice to accounting department for all events ❖ Developed and maintained an alert system for upcoming deadlines on incoming request and events ❖ Supported the human resources department in coordinating interviews, employee dinner and holiday party ❖ Frequently used word processing, spreadsheet, database and presentation software ❖ Tracked and maintained monthly and year end bills and contributions ❖ Marketing Mail Campaign Distributions ❖ Community involvement/event planning ❖ Corresponds with both President/CEO & Marketing Manager for various assistances

❖ Oversaw all of the townships residential/commercial burglary and fire alarms by maintain and monitoring registrations, renewals, and violations ❖ In charge of Fleet Management ❖ Prepared, distributed and retrieved court documents for officers ❖ Maintained all sworn personnel’s training certificated ❖ Fingerprinted citizens

❖ Maintained, notified all activity with movers, subcontractors and staff thru MOSES notes ❖ Received new orders by phone/email from movers and forwarded to Order Entry ❖ Responsible for quoting movers/customers of cash on delivery amounts for services provided ❖ Managed 25 individual moving companies on current and upcoming 3​rd​ party moves ❖ Problem solved and trouble shoot on difficult orders ❖ Confirmed the provision of services is successfully completed

❖ Input all Frederick County pawn transactions into computerized record system ❖ Conducted all NCIC and Regional computer checks for stolen property ❖ Placed all stolen items on hold with local pawnshops ❖ Generated monthly reports ❖ Assisted Detective with placing stolen property into evidence ❖ Performed all online ATF electronic tracing on all guns received by our agency

❖ Supported a 12­member patrol team ❖ Oversaw the duty desk ❖ Accesses and inputted confidential information into MILES/NCIC, i.e. warrants, missing persons and stolen property ❖ Prepared, distributed and retrieved court documents for deputies ❖ Fingerprinted citizens ❖ Liaison with 911 dispatchers, courts, detention center and other police agencies ❖ Trained new employees on all duties above