Sherry Oxner

Sherry Oxner Email and Phone Number

Call Center Manager at Answer365 @
Sherry Oxner's Location
Halifax, Nova Scotia, Canada, Canada
Sherry Oxner's Contact Details

Sherry Oxner work email

Sherry Oxner personal email

About Sherry Oxner

Operations Manager with a diverse management experience from Call Center to Retail Management. A Project Manger with effective communication style to articulate expectation, results oriented approach and dedication to company as well as personal success. Strong experience in Customer Service Industry and areas of client on boarding, recruitment/retention and training development/delivery.Specialties: Project Management, Client Services, new account coordination, call centre Inbound & Outbound experience, interviewing/hiring, Training curriculum building and delivery, Leader development through helping identify skills and develop individuals from entry level positions to

Sherry Oxner's Current Company Details
Answer365

Answer365

Call Center Manager at Answer365
Sherry Oxner Work Experience Details
  • Answer365
    Call Center Manager
    Answer365 Feb 2011 - Present
    Lead and engage staff, oversee daily productivity and ensure client satisfaction & business profitabilityMonitor and manage Service Levels, staffing, and Quality for both inbound and outbound contact projectsOrganize training cirriculum for new hires and new process trainingHire and retain qualified team members for diverse positionsMonitor and manage cost with start up and service delivery
  • Dexters Presents Catering
    Contracted Services
    Dexters Presents Catering Jun 2010 - Present
    Halifax, Canada Area
    Contracted to assist with development of RFP for new business. Successful bids managed project launch with regard to HR services, advertising, qualifying, interviewing and hiring of new staff and introducing policies & procedures. Liaison during set up with site and company to help determine needs and implementation methods.
  • Teletech
    Service Delivery Manager
    Teletech Mar 2009 - Jan 2011
    View
  • On-Line Support (Ols) Inc.
    Operations Manager
    On-Line Support (Ols) Inc. Apr 2007 - Apr 2009
  • Tigertel/Utr
    Operations Manager
    Tigertel/Utr Jan 2006 - Apr 2007
  • Convergys Customer Care Management
    Manager, Operations
    Convergys Customer Care Management Oct 2004 - Aug 2005
  • Convergys Customer Care Management
    Team Manager
    Convergys Customer Care Management Jan 1999 - Jan 2004

Sherry Oxner Skills

Call Centers Project Management Performance Management Crm Cross Functional Team Leadership Program Management Coaching Team Building Sales Management Call Center Training Troubleshooting Six Sigma Leadership Contact Centers Human Resources Workforce Management Recruiting Team Leadership Financial Services Customer Experience Customer Satisfaction Budgets Outsourcing Start Ups Quality Assurance Process Improvement Customer Service

Sherry Oxner Education Details

  • Nova Scotia Community College
    Nova Scotia Community College
  • Html Nova Scotia Community College
    Html Nova Scotia Community College
  • Html Nova Scotia Community College
    Html Nova Scotia Community College

Frequently Asked Questions about Sherry Oxner

What company does Sherry Oxner work for?

Sherry Oxner works for Answer365

What is Sherry Oxner's role at the current company?

Sherry Oxner's current role is Call Center Manager at Answer365.

What is Sherry Oxner's email address?

Sherry Oxner's email address is sh****@****ail.com

What schools did Sherry Oxner attend?

Sherry Oxner attended Nova Scotia Community College, Html Nova Scotia Community College, Html Nova Scotia Community College.

What are some of Sherry Oxner's interests?

Sherry Oxner has interest in Social Services, Civil Rights And Social Action, Environment, Education, Disaster And Humanitarian Relief, Human Rights, Animal Welfare.

What skills is Sherry Oxner known for?

Sherry Oxner has skills like Call Centers, Project Management, Performance Management, Crm, Cross Functional Team Leadership, Program Management, Coaching, Team Building, Sales, Management, Call Center, Training.

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