Sherry Rueter Email & Phone Number

Memphis, Tn, Us

Memphis, Tn, Us

Bartlett, Tennessee, Us

Memphis, Tn, Us

Performed a variety of tasks which include information technology and compliance audits to add value and improve an organization's operations.Conducted kickoff meetings, status updates, closing meetings, and reporting on all audits.Identified and communicated opportunities to reduce risk and improve the overall effectiveness of the Meta organization.Developed and maintained networks of decision makers and key influencers.Assessed the risk of IT systems and conducted IT audits based on these risk assessments.Determined if evidence provided adequately satisfied the control requirements.Conduct Information Security assessments to ensure that information is secure and only accessible by authorized personnel.Assisted in regulatory compliance audits.Maintained strict confidentiality on all matters involving the bank.In process of obtaining CISA certification, and a member of the IIA Sioux Falls Chapter board.

Houston, Tx, Us

Houston, Tx, Us

Review incoming defects and new requests to identify the appropriate client User Manual to be updated. Assign documentation items to team members. Update existing client user manuals and write Release Notes based on the defects and new requests being implemented. Obtain SME approval on Release Notes. Publish Release Notes. Maintain existing client documentation and update legacy documentation using Madcap Flare, Team Foundation Server, MS Word, Vizio, MS Excel and Adobe PDF. • Created and implemented Release Notes SME review process. • Create and maintain client Release Note documentation. • Maintain existing client facing user manuals.

ResponsibilitiesFacilitated incoming requests for issue resolution with existing Web processes, providing problem identification and resolution. Organized UAT testing of issues as well as production validation.• Created UAT test scripts for pre-existing process and created UAT and Unit testing scripts using MS Excel. • Researched existing processes and their inner workings to determine how the system worked. • Created developer and end-user documentation of existing processes including issue resolutions, help guides and process guides using Visio and MS Word. • Collaborated with other Subject Matter Experts to understand the existing system and user process which added in modifications to the system as well as the creation of UAT test scripts and system documentation. • Assisted peers with UAT testing of other internal systems prior to production rollout. • Perform daily processing. • Assisting with testing for CAQH certification. • Support the users by quickly resolving system issues.

New York, New York, Us

Facilitated incoming requests for enhancements to the ITSM tool, providing problem identification with tactical and strategic solutions. Organized UAT testing and post-implementation validation of releases, established test scripts, managed testing resources, project planning, defect tracking, release communications and Post Implementation Reviews. Assessed and managed unplanned challenges and multiple activities to eliminate obstacles and promote sound business decisions.

New York, New York, Us

Oversaw all facets of lifecycle development from project request through implementation. Managed multiple remote projects simultaneously.

Bachelor'S Degree, Computer Science

Education record