Analyze and document complex processes and functions for Clinical Trials systems. Develop process flows (Miro, Visio, Lucid) and design documents. Document business requirements and technical/functional specifications for GAMP 5, 21 CFR part 11 compliant GxP and non-GxP systems using Agile, Waterfall and Hybrid methodologies. Engage with business partners to lead business, quality and IT teams through different stages of IT projects. Align IT PMF with business team framework for accurate delivery and reporting. Map requirements to solutions that use IT systems including ERP, CRM, IMS, WMS, TMS, LIMS and SaaS. Consult with business stakeholders to ensure clarity of elicited business, functional, and technical requirements. Facilitate approvals for business requirements and project artifacts using HP ALM, Jira and Confluence. Form IT review teams to identify technical rules and processes to be included in detailed requirements and align them with business use. Facilitate requirements workshops to develop detailed functional, technical, quality and data requirements while implementing continuous improvement standards. Conduct and support business process mapping working with IT developers, process owners and business partners. Incorporate User Centered Design (including user experience, user interface design and business process design) within documentation and diagrams.• Provide subject matter expertise on multiple business processes or systems• Analyze and optimize business processes supporting GXP business operations and facilitate new technology implementations• Formulate solutions to client and business partner issues• Collaborate with security and compliance teams to ensure cloud solutions meet regulatory requirements and security standardsBA CoE co-founder and core team lead - socializing the most current company: • IT tools and methodologies • Business practices • Project framework • Onboarding for new hires

Team lead for acquiring biotechnology products and services for manufacturing entities including raw materials chemicals, reagents, laboratory supplies, shipping supplies and manufacturing tools. Work with suppliers to fulfill company orders, meet deadlines and maintain quality standards while complying with IS0 13485 guidelines. Build and maintain supplier relationships serving as first point of contact for procurement issues. Solicit and analyze (RFXs) bids and quotes to determine optimum value from suppliers, track metrics for delivery to target margin ensuring a competitive position. Collaborate with site leads, operations staff and corporate leads to deliver essential products ensuring customer satisfaction.SAP Integration Lead for procurement module and vendor master data module – Responsible for data migration of suppliers, In-Process purchase orders, and creating purchasing info records for full scale manufacturing entity. Successfully operated purchasing function 1st day Go-Live including issuing purchases for direct and indirect materials, tracking for delivered-on-time and reporting purchasing metrics to stakeholders. Provide hypercare staff support and training on procurement company standards in SAP Production System. Led site SRM (supplier relationship management) automated ordering integration. Quality Assurance (QA) partnership – Collaborate with QA to document Supplier Management and Purchasing processes maintained in Master Control system. Facilitate new supplier qualification process for raw materials. Work with stakeholders, department leads, technicians and QA to monitor deviations and corrective actions.

Mapped health services operations to core values by developing processes, training and feedback loops supporting the institute brand.• Streamlined front office sales procedures in CRM system improving customer experience with registration and reducing steps to finalize sales. • Automated front desk POS system and provided staff training resulting in increased sales of retail items.• Program Metrics – Identified and tracked program metrics for program quality, profitability and marketability. • Implemented new customer interfaces and social networking initiatives resulting in increased sales and charitable contributions. • Training – provided lunch & learn training to staff on company best practices.

Met and exceeded monthly sales goals. • Streamlined processes resulting in improved customer experience, increased sales and reduced expenses. • Navigated multiple databases to qualify and establish customer relationships and sales leads. • Automated front desk POS system and provided staff training resulting in increased sales of retail items.• Program Metrics – Identified and tracked metrics for program quality, profitability and marketability. • Training – provided lunch & learn training to staff on company best practices.

Engagement manager for ERP projects. Airline revenue data SME.• Developed multi-million-dollar new business client for global application implementation.• Developed business cases including cost/benefit analysis on operations, staff and processes necessary to support systems development and implementations. Developed current and future state process maps, business specifications, use cases, data models, prototypes and on-line web demonstrations. • Developed and presented client metrics reporting used to track project to approved budget, deliverables and business function.• Formed cross functional department round table from company stakeholders to track organizational impact and support related business decisions. Developed business reports to support department management with daily operations.

• Implemented iterative development process to provide bi-weekly demonstrations to application stakeholders. • Formed cross functional teams including company stakeholders and SMEs to incorporate business requirements and support core business needs. • Developed business cases including cost/benefit analysis on operations, staff and processes necessary to support systems development and implementations. • Developed current and future state process maps, business specifications, use cases, data models, prototypes and on-line demonstrations. • Developed and presented client metrics reporting used to track project to approved budget, deliverables and business function.• Developed business reports to support department management with daily operations.