Sherry Schaefer Email & Phone Number

• Managed direct relationships with major customers for staffing needs.
• Negotiated and executed contracts with clients and consultants.
• Involved in RFI/RFP processes.
• Performed exit interviews at contract completion.
• Administered Customer Relationship Management tool (CRM); researched and customized module downloads, managed users and data.
• Created and distributed quarterly newsletters, marketing pamphlets and various marketing materials.

• Managed Quality Assurance (QA) on Common Platform, Single System (CPSS) Delivery Phase 1 Project.
• Gate 10 Boss – Build Defect Management using Livelink. Staged work orders and defects through gates.
• Reviewed for compliance, completeness and correctness – Application/Development Builds (APP/DEV), Infrastructure Builds (INF), Trizetto builds and Builds with Waivers.
• Created Work Order Build Deliverables for work release.
• Developed Process Flow Documentation for QA Team.

• Acquisition of hardware, software, support and services for mainframe, server, storage, personal computer and telecommunications needs for locations in four states.
• Managed, developed, and modified contracts for software subscription, project, and lease agreements.
• Implemented and managed procedures for staff augmentation and vendor management, including vendor review and RFP/RFI processes.
• Improved process efficiencies by revising and implementing IT contractor request, approval, acquisition and payment policies and procedures.
• Built and managed strong internal customer and vendor relationships.

• Facilitated, maintained and developed relationships with customers, vendors and distributors.
• Maintained portfolio of 15-20 high volume accounts.
• Researched pricing and purchasing through distribution channels.
• Development and presentation of proposals.
• Managed multiple pricing matrixes, special bid pricing and vendor selection.

• Administered school dental outreach programs throughout Washington State.
• Developed, updated and distributed statistical information to principals, superintendents, school boards, teachers and county and state officials.
• Managed multiple locations with total staff of 13.
• Served as a member of local Oral Health coalition and facilitated linkage between local coalition activities and those that overlapped with statewide dental awareness campaign for underprivileged children.
• Educated and communicated statewide campaign through newsletters, campaign materials, meetings and local events.

• Business Manager over six locations.
• Conducted interviews, hiring, and training of new employees.
• Compiled statistics daily, weekly and monthly from all locations for reporting.
• Effectively established accounts receivable goals and strategies to significantly reduce aged balances for central and remote branches.
• Conducted quarterly and annual business planning sessions.
• Managed information systems for all branches, including Y2K compliance and electronic billing implementation.

Bachelor Of Science, Psychology, Business

Activities and Societies: Deans List

Associate Of Arts, Business, Psychology

Business, Psychology