Sherry Sobel Email & Phone Number

Setauket- East Setauket, NY, US

United States

Remote

• Designed a process to identify and address bottlenecks in processing email benefit inquires and responding to government-required documentation. Implementation resulted in reduction of response time from 30 days to <24.
• Daily use of Salesforce, Plansource, Adobe, Teams, Microsoft Office, and multiple HRIS systems for CRM and document processing
• Handle over 85 calls weekly for seven diverse domestic and international clients, juggling over 20 benefit package offerings
• Manage the inbox for a client with 20K+ employees, responding to all emails with a 24-hour response rate while also assisting with inboxes for multiple other clients
• Resolved customer issues with clarity, courtesy, and efficiency
• Assigned to challenging clients, requiring skilled handling of diverse personalities and abilities

Long Island, NY

• Analyzed business requirements to source and implement new POS and website providers enhancing operational efficiency, and contributed to the development of successful, new product lines
• Reduced operating costs by 50% while diversifying and increasing revenue streams
• Led the transition from Aloha POS to Touchbistro POS, providing ongoing hardware/software support in collaboration with third-party IT
• Managed Touchbistro POS components, including menu creation, register configurations, payment processing, hardware procurement, and online delivery functionality
• Trained staff and management on system usage to ensure seamless adoption
• Designed and maintained website using Wix, including content creation and photography

Suffolk County, Long Island, NY

• Incorporated project management expertise and customer retention abilities to establish an upscale bakery and design studio, generating an annual gross revenue of $200K+
• Increased customer reach by 250% through targeted marketing campaigns using Google Ads, Google Analytics, and Facebook Business Manager
• Created and managed website, social media content, and advertising materials
• Created a proprietary CRM system for sales, invoicing, order tracking, and P&L management
• Streamlined daily operations using MS Office Suite, FileMaker, and Google Suite
• Hired, trained, and mentored 25+ employees in customer service and food preparation

Hauppauge, New York, United States

• Managed stakeholder relations and client communication for the company's largest client, the City of New York Department of Education, overseeing an annual budget of $10M
• Developed a proprietary database for tracking internal and external installation teams, invoicing, and milestone tracking for network infrastructure buildouts
• Applied change management strategies to address scope, schedule, and cost revisions
• Utilized Microsoft Project for team communication and reporting
• Designed and led large-scale customer software Train the Trainer sessions
• Served as the in-house expert for Excel and FileMaker database troubleshooting and training