Sherry Wright Email & Phone Number

Austin, Texas, United States

Performs highly complex administrative work overseeing the daily operations and activities of the Division's special program initiatives and grant projects. Planning, program support, policy development, technical assistance and project oversight consistent with the requirements of the Older Americans Act and other grant project deliverables Plans, assigns, and may provide guidance to others. Performs an array of technical training, research, planning, policy and program assessment and administrative activities related to project assignment.Monitors grant funded programs and Older Americans Act initiatives.Reviews and evaluates information on service delivery system methods, outputs, outcomes and activities to identify gaps in resources and recommends improvements.

Austin, Texas, United States

Provide training to service coordinators in HUD Housing for seniors and people with disabilities for BHC Property Management and Goldberg B’nai B’rith Towers.Training service coordinators in AASC online software, property management and HUD requirements.Core Duties:• Provided technical assistance and guidance to service coordinators.• Ensured service coordinator/s protected privacy of residents.• On-boarding training Service Coordinator/s for AASC, HUD and Management requirements, which included the following: documentation, community resources, programing, police and procure requirements of management and HUD, AASC Online Software training, assessments, crisis intervention, referrals and applications for SNAP, CEAP, Medicaid, Medicare, etc… and monthly/yearly for Management and HUD Reporting submission requirements.

Houston, Texas

HUD Housing for seniors and people with disabilities. Core Duties:• Organized and hosted monthly programs on topics such as, Cooking Class, Flu Clinic, Eye exams, Dental exams, etc…• Assisted in maintaining occupancy by providing, linking residents to services, assisting with recertification for HUD Housing.• Encouraged individual empowerment/ownership – making resident an active participant in improving living situation to achieve specific desired outcomes.• Experience with At-Risk, Ethnic/socioeconomically diverse population• Performed wellness checks/crisis intervention • Self-started with ability to set/accomplish goals with minimal supervision• Advocated for residents for services/improper medical billing.• Developed a Resident’s Resource Directory and monthly calendar in Publisher.• Case Managed long/short cases through assessments, referrals, intake, applications for services• Analyzed various cases for least restrictive alternatives for independently living.• Networked with community agencies and resources.• Maintain HIPPA confidentiality • Submitted monthly reports to Property Management, Manager, Quality Assurance Director/Annual HUD Report• Prepared/maintained deadlines for monthly/annual reports for the Quality Assurance Director, Regional Property Manager and Board of Directors.• Excellent written, verbal communications and presentation skillsAccomplishment:• Implemented Flip Chart for Assessments in various translations (Russian, Mandarin, Spanish) to address resident needs• Developed working relationship with Houston Food Bank • Researched, designed, presented Disaster Preparedness and Improper Medicare/Medicaid Billing Powerpoint for the residents• Organized, planned/implemented Health Fair for residents• Proficient in AASC Online Software for Service CoordinatorsSoftware/Training:• Microsoft Office, AASC Online Software, Goggle Suite Apps• AASC Annual Service Coordinators Conferences (2017, 2018, 2019)

Houston, Texas

HUD Housing for Seniors and People with Disabilities. Self started Quality Assurance Program for BHC Management at Pasadena Interfaith Manor. Hired, trained, monitored and supervised Service Coordinators. Monthly Quality Assurance visits to monitor Service Coordinator/s delivery of services, case file reviews, programming, training in AASC online system.Core Duties:• Set goals and completing program evaluations• Monitored Service Coordinator Program and Activities• Ensured service coordinator/s established and sustained partnerships through referrals and programing• Signed on for HUD Pilot Program Standards for Success January 2017 for Service Coordinator Programs• Submitted Annual Quality Assurance Report to HUD, Housing Management and Property Management Agent • Monitored training of service coordinator/s to meet HUD requirements• Monthly on-site and remote monitoring of service coordinator/s• Conducting online and on-site file reviews• Provided technical assistance and guidance to service coordinator/s• Ensured service coordinator/s protected privacy of residentsAccomplishments:• Self-started Quality Assurance Program to meet BHC and HUD requirements• Develop and implementation Service Coordinator Policy and Procedure Manual. • Hired, on-boarding training, monitored and supervised Service Coordinator/sSoftware:• Microsoft software, AASC Online Software, Goggle Suite Apps, MAC and PC system

Austin, Texas

Area Agency on Aging of the Capital Area (AAAs) is a local aging with programs that provide information and services on a range of assistance for older adults and those who care for them. and implementation of care plan to meet consumer needs. As a Care Coordinator, I Case managed assigned cases within 10 counties through assessments to develop a plan of action and consumer care plan through program knowledge and service skills. Authorizing the amount and type of service delivery based on consumer assessment. Served as a liaison between consumer, consumer’s families, caregivers and service providers. Also, made appropriate referrals to other agencies for consumers and explained program benefits and requirement to consumers.Core Duties:* Developed and implemented care plan to meet consumer need.* Cased managed assigned cases* Made appropriate referrals to other agencies, such as DADS, Waiver (Medicaid) programs* Explained program benefits and requirements to consumer during assessment process* Authorized the amount and type of service delivery of service delivery based on consumer assessmentAccomplishments:* Developed templates and forms for Care Coordination DepartmentSoftware:* SAMS program, Microsoft Software and Outlook, PC System

Austin, Texas

Eligibility specialists determine whether or not applicants for various programs meet the necessary qualifications. Work with government aid, especially in the health care industry, like Medicare or Medicaid. Job involved fact checking, record keeping, and advocacy on behalf of clients Core Duties:* Accurately determined eligibility for Medicare and Medicaid services for the Elderly and People with Disabilities. * Reviewed client’s documents for eligibility to MEPD programs.* Compiled information and data sources to determine eligibility. * Determined benefits, verifies case data, explains program benefits and requirements.* Provided information and referral services to clients, providers, agency staff and the general public. * Reviews eligibility of clients for ongoing services.

Houston, Texas

At BakerRipley (Sheltering Arms), connecting low-income families and individuals to opportunity so they can achieve the life they’ve imagined. As a Project TRIP Manager I implemented program involving coordinating transportation on all travel modes for seniors with disabilities and developing a volunteer driver program while maintaining customer service.Core Duties:• Connected seniors with disabilities to transportation services within the community and/or the volunteer driver program.• Managed and administered TRIP Transportation Programs funds in accordance with the approved budget, accounting and procurement practices.• Hired, trained, supervised and evaluated Transportation Options Counselors.• Established and maintained deadlines and timelines for TRIP Team, such as start up of program, accepting referrals for transportation services. • Maintained deadlines for Quarterly Milestone reports to Houston METRO, which meet and exceeded grant guidelines.• Analyzed data and identify trends in transportation services being used by seniors with disabilities.Accomplishments:• Within 3 months of being hired the program was up and running, connecting customers to various transportation services within the community.• Researched different data base systems for the Project TRIP Program.• Program and implemented TRIP TRAK data base system to meet required grant reporting needs.• Successfully laid the groundwork, collaborated and established relationships with community-wide service delivery partners, such as Houston METRO, Harris County RIDES, Care for Elders Access Network, United Way, Interfaith Ministries, etc… • Researched, developed, organized Power Point presentations for training of Case Managers and Specialists that serve target population to increase competency and collaboration around enhanced transportation information and referrals.Software:• TRIP TRAK Data Base System, ADP, MicroSoft Software, PC System

Houston, Texas

Managed care for family members with children, careers, or who live at a distance. LivHOME senior care services help families create the perfect care plan for a better life balance.Identified needs for seniors and/or persons with disabilities through comprehensive assessments to develop a comprehensive care plan. Monitored care-plan and made adjustments as needed. Provided crisis intervention as needed. To ensure customer satisfaction interviewed and supervised aides. Core Duties:• Provided comprehensive assessments and care plans, which identify problems and/or assistance, resources and services.• Assisted customers, families and caregivers with community resources.• Screened, arranged and monitored in-home aides to make sure clients, families and aides were a perfect fit through interviewing aides for each client.• Provided crisis intervention. • Acted as a liaison to families/caregivers living at distance with weekly visits and giving weekly reports to family. • Provided consumer education and advocacy and offer counseling and support as needed to families and clients.• Accompany clients to medical appointments as needed when family members could not make appointments due their schedules.• Conducted home safety assessments to ensure clients were safe in their home giving family members piece of mind.

Copperfield Estates(Houston, Tx), Cypress Woods (Kingwood, Tx), Andover Place (A

Holiday Retirement, originally known as Holiday Management Company, is a senior living management company.Managed/Co-Managed independent retirement communities in Arkansas and Texas.Core Duties • Supervised the planning, organizing and directing of activities within the community.• Supervised kitchen and wait staff, housekeepers, maintenance, enrichment coordinator and bus driver by outlining what goals were needed with weekly staff meetings.• Responsible for office administration of community budget, payroll, rent collection, staff scheduling, deposited rent through Desk Top Deposit system, submitted reports, purchased office supplies, invoices and other financial expenses.• Conducted tours to potential residents and their families. •Conducted monthly resident meetings.• Managed all aspects of maintenance, housekeeping, food service, dining room functions, activities, special events, internal and external marketing.• Inspected vacant units.• Provide effective and timely resolutions to problems with staff, residents and family members.• Responded to emergencies 24/7, evaluate resident’s needs and took appropriate action.• Planned special events for residents and coordinated all planning with various staff, such as Christmas, Thanksgiving, Easter dinners for residents and families, special New Years Eve party for residents.Accomplishments:• Raised over $2,000 within two months through various fund-raising projects for veterans. • Improved community census at Copperfield Estates from 95% to 100% through leadership skills, marketing skills, management, understanding customer needs and creating a staff of professionals working as a team.

Wilkes-Barre, Pennsylvania

HUD Housing for seniors and people with disabilities. Connecting residents to community resources to assist resident in maintaining their independence, assessments, plan programs, assisting with referrals, applications. Core Duties• Organized monthly informational sessions on topics such as, living wills, fire safety, etc.• Assisted property manager in maintaining occupancy linking residents to services to maintain their independence, such as housekeeping, aides for ADL’s and IADL’s.• Advocated for residents for needed services. • Implemented and organized monthly calendar with events and posted flyers.• Networked with community agencies and resources.• Prepared monthly and semi annual reports for the Quality Assurance Director, Regional Property Manager and Board of Directors.Accomplishments:• Assisted residences with re-certification of HUD section 8, tax credit, paying bills, insurance concerns, rent rebate and various other concerns, which assisted the property manager in maintaining and increasing census.• Developed, organized and implemented the Service Coordinator program within three months to meet HUD funding requirements. Assessed the daily needs of seniors and persons with disabilities and connected them to community resources. • Self-starter with ability to set and accomplish goals to meet policy guidelines and requirements• Organized, planned exercise programs, community garden• Arranged for an ice cream vendor to come bi-weekly to the property for the residents.Software/Training:• Microsoft Software, AASC Online Software, PC system• Attended AASC Service Coordinator (2007) and Bn'ai B'rith Conferences (2008)

Bloomsburg, Pennsylvania

Area Agencies on Aging (AAAs) are local aging programs that provide information and services on a range of assistance for older adults and those who care for them.Care managed community base in-home client services through Domiciliary Care Program, Family Caregiver Program and Community In-Home Services. Core Duties• Investigated crisis situations and provided protective and supportive services to abused and/or neglected older adults.• Care managed 80 plus case-load.• Completed comprehensive assessments and developed care plans.• Collaborated with social agencies, hospitals, clinics and other community resources.• Resolved issues through investigated skills, diplomacy and problem solving. • Developed reports, correspondence, narratives for case activities. • Optimized federal, state and local laws, policies and regulations of human services.• Trained and used SAMS & OMNI programs (programs for Department of Aging). • Supported and assisted older adults in completing forms.Accomplishment:• Investigated clients/families when on call for protective services, back up assessor for community base in-home services and care manager for Family Caregiver program.Software and Training:• SAMS and OMNI programs, Microsoft, PC/Laptop for assessments• Basic Protective Service Training

Master Of Science, Science And Technology Policy Management, Credits Earned - 180

Master of Science, Science and Technology Policy Management College of Humanities and Social Science School of Social and Political.

Bachelor Of Science, Gerontology

Examined issues and concerns affecting the aging population such as long term care administration, social security system, aging body.