Sherry Jackson Email & Phone Number

I hold a Master of Science Degree in Human Resources Management from Southern New Hampshire University, combined with a strong foundation in critical thinking, analytic reasoning, and the ability to address unspoken needs. These skills are central to my approach and will continue to drive success throughout my career journey. My goal is to leverage these strengths to make meaningful contributions and create positive impacts in every role I undertake.

Listed skills include Program Management, Analysis, Data Analysis, Public Speaking, and 15 others.

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  Legal Administrative Specialist

  Social Security Administration

  Jul 2020 - Present - Woodlawn, Maryland

  Processing Benefit Claims: Analyze and process claims for various Social Security benefits, including retirement, disability, survivors, and Medicare.Calculate and authorize the payment of benefits based on SSA guidelines and regulations.Ensure the accurate disbursement of benefits to eligible individuals.Reviewing Case Files: Examine case files to verify the accuracy and completeness of information.Identify and resolve discrepancies or inconsistencies in claims data.Collaborate with other SSA employees to gather additional information when needed.Interpreting Policies and Regulations: Apply SSA policies, procedures, and regulations to the benefit authorization process.Ensure compliance with federal laws governing Social Security benefits.Stay updated on changes to regulations and policies that may impact benefit authorizations.Communicating with Beneficiaries: Provide clear and accurate information to beneficiaries regarding their claims and benefit payments.Address inquiries and explain complex Social Security rules and regulations to claimants.Offer guidance on the appeals process if a claim is denied.Data Entry and Record Keeping: Accurately enter beneficiary data into SSA systems.Maintain detailed records of all actions taken on each case.Generate reports and summaries of authorized benefits.Problem Resolution: Investigate and resolve issues related to benefit payments, such as overpayments or underpayments.Work with other SSA departments to correct errors and ensure proper payment adjustments.Customer Service: Provide excellent customer service to beneficiaries, ensuring their needs are met efficiently and courteously.Handle sensitive information with confidentiality and professionalism.