- Active Directory- Microsoft Exchange- Office 365- Sharepoint- Microsoft Flow- Power Apps- Powershell- Group Policy- Ongoing projects

Author of stark fiction.http://getbook.at/DevilsLieutenanthttp://getbook.at/EscapeFromHellhttp://getbook.at/Remember_SJ

- Active Directory maintenance- Group Policy- Microsoft Exchange- SCCM- PowerShell- AS400- SharePoint- Ongoing projects

- First line of support for the user community- Supported over 2000 users, both on-site and remotely- Needed to master support for unique in-house built applications- Unlocked AD accounts and reset passwords- Created documentation via Manage Engine ticketing system- Provided assistance and training for less experienced team members- Support and roll-out for O365 suite- Installation of various pieces of software and updates

 First line of support for the user community that extends beyond the US, to Europe and Albany Bahamas.  As a member of an IT department of five, in 2013 I accounted for 50% of the department workload, up from the previous year's 43.8%.  Setup and maintenance of a Blackberry Enterprise Server.  Implementation / upgrade of Timberline accounting software.  SysAid - asset management using agent deployment, knowledge base documentation, IT ticket assignment.  Active Directory - User / computer account creation and maintenance.  Group Policy - creation, testing and deployment.  Microsoft Exchange - mailbox creation and maintenance.  Workstations (PCs and Macs) - purchase / setup / deployment / repair.  Terminal servers and services - mission critical applications housed and maintained in a centralized location that users log into via RDP.  Microsoft System Center Endpoint Protection - monitor.  Cisco IP phones