Shervin Francis Email & Phone Number

United Arab Emirates

United Arab Emirates

• Assist in building new enterprise solutions based on requirements• Perform evaluations and produce recommendations• Acting as technical expert on networking and security technologies • Perform analysis and diagnosis of complex networking and security problems • Deploy and support multi-vendor network and security solutions • Deploy and support network and security monitoring management tools • Prepare/update HLD LLD , process and technical documentation • Support on Sev 1 incidents to resove within SLA • Perform RCA based on OEM inputs • Provide improvement opportunities and recommendations on network and security • Work with Global IT support groups, OEMs, vendors, partners and service providers • Provide training to operations team (L1/L2)

United Arab Emirates

• Lead and supervise teams • Devise, plan, deploy, and improve wireless networks from the beginning to implementation by collaborating with vendors, managers, and network engineers • Understand client requirements to be able to cater to their appropriate needs • Handhold other in-house engineers to train them on wireless technologies, besides guiding other non-technical people • Design and validate the performance, quality, and reliability of the RF link • Design and implement WLANs and other wireless networks • Write manuals and document current network procedures • Optimise network performance by supervising performance, addressing network problems and breakdowns, to optimise the network • Develop and implement policies and classify and oversee access to protect network systems • Make sure that all equipment, including servers and the other network products, are well-connected • Devise and support radio frequencies (RF) link performance, reliability, and quality • Work with security team to evaluate threats, troubleshoot issues, and comply with appropriate security configuration standards of their organizations • Design and deploy changes to the configurations of clients as per the applicable change management process Make use of testing and diagnostic tools to assess and modify equipmentDevelop wireless network infrastructures and make recommendations on systems enhancements for optimization Provide technical assessment of requirements and definition from conception to launch • Optimize existing network by adjusting radio network parameters, adding/deleting of neighbour’s and recommending possible solutions to problems

United Arab Emirates

Works deals assigned to the sales team supported, prioritizing effort based on maximizing total impact on team productivity and profit, or as directed by the sales manager.Proactively scopes the technical solution required to address customer requirements, assesses customers’ met and unmet needs, and recommends solutions that optimize value for both the customer and the firm.Secures input from all necessary solution stakeholders within the customer firm. Adapts solutions, as necessary, to ensure appropriate support.Coordinates closely with internal sales, sales support, and service resources to align solution design with customers’ business requirements.Secures from customer technical staff commitments needed to ensure a deal’s “technical close.”Meets assigned targets for profitable sales growth in assigned product lines, market areas, channel, or teams supported.Provides coaching and professional development to team-member sales associates in order to enhance their product knowledge, technical acumen, and technical sales skills.Opportunistically pursues additional business development opportunities within customer firms. Collaborates with sales to ensure these opportunities are effectively covered and advanced.Monitors customer support for technical solutions proposed throughout the sales process, and alerts the sales and account teams to potential risks of deal closure. Etc...

United Arab Emirates

Establishing the networking environment by designing system configuration, directing system installation, defining, documenting and enforcing system standards.The design and implementation of new solutions and improving resilience of the current environment.Maximizing network performance by monitoring performance, troubleshooting network problems and outages, scheduling upgrades and collaborating with network architects on network-optimisation.Undertaking data network fault investigations in local and wide area environments, using information from multiple sources.Securing network systems by establishing and enforcing policies, and defining and monitoring access.Updating job knowledge by participating in educational opportunities, reading professional publications, maintaining personal networks and participating in professional-organisations.Reporting network operational status by gathering and prioritising information and managing projects.Upgrading data network equipment to the latest stable firmware releases.The configuration of routing and switching equipment.The basic configuration of firewalls.Remote support of on-site engineers and end users/customers during installation.Remote troubleshooting and fault finding if issues occur upon initial installation.Capacity management and audit of IP addressing and hosted devices within data-centres.Liaising with project management teams, third-line engineers and service desk engineers on a regular basis.Ensuring technological compliance with all best common practices, standard operating procedures, and goals established. Participation in the daily planning, tracking, scheduling and execution of projects, change management activities, and general engineering activities with the network engineering teams.Disaster recovery strategy planning and execution.Participation in root cause analysis and post mortem processes with business, customer services and other technology teams. Etc...

United Arab Emirates, Dubai

Configure and install various network devices and services (e.g., routers, switches, firewalls, load balancers, VPN, QoS)Perform network maintenance and system upgrades including service packs, patches, hot fixes and security configurationsMonitor performance and ensure system availability and reliabilityMonitor system resource utilization, trending, and capacity planningProvide Level-2/3 support and troubleshooting to resolve issuesWork within established configuration and change management policies to ensure awareness, approval and success of changes made to the network infrastructureSelect and implement security tools, policies, and procedures in conjunction with the company’s security teamLiaise with vendors and other IT personnel for problem resolution. Etc...

Cochin Area, India

Help tune performance and ensure high availability of infrastructureDesign and develop infrastructure monitoring and reporting toolsDevelop and maintain configuration management solutionsDevelop test automation frameworks in collaboration with rest of the teamCreate tools to help teams make the most out of the available infrastructure. Etc...