Sherween Pillay Email & Phone Number

Gauteng, South Africa

This role involves the management of the day-to-day operations of the Flagship store based at Mall of Africa and oversight of staff activities ensuring that all aspects of business is efficiently managed.Operations management Finances, banking, security, risk management, administration, stock (safety and management), logistics flow and organizational processesApply innovation, adaptability and management techniques to improve and enhance business operations and practices .Implement creative and innovative problem identification and resolutions measures as needed. General maintenance, housekeeping, store set up and configuration of the store ensuring all standards are maintained at all times in line with the Swarovski brand and that of a flagship level storeSales and Marketing Develop and implement sales and marketing campaigns Achieve sales targets. Understand client needs and meeting them, market trends, and managing and implementing periodic sales campaigns and initiatives using best practicesFollow all procedures in alignment with Swarovski policies and proceduresBrand management Adhere to and implementing the Swarovski brand, acting as an ambassador for the brands core values Continuous engagement with staff on brand Customer Care and Satisfaction Actively engage with customers implementing the highest customer care practices in alignment with Swarovski principlesAct as a point of contact for staff, customers and stake holdersWork closely with customer queries and teams, ensuring 100 percent resolution or all queries and maintaining and protecting the brands reputationStaff Management, training, and development Recruitment and selection of staff Skills development, training, coaching and monitoring and appraisal of staff performance (KPIs). Initiate and encourage team work and cohesion at the storeApply conflict resolution management principles in a diverse working environment bringing cohesion and improved staff relationsSuccession planning

Fourways, Gauteng

General management for the Store at Fourways. This role entailed all aspects of retail management, stock management, security and staff training and development in a limited duration contract.

Gauteng, South Africa

Role Summary and AchievementsIn this short-term contract position, as an assistant manager, I achieved all targets set before me including brand management, staff training and development culminating in my team becoming the best performing team (Number 1) in 37 countries within the Sub- Sahara African region.

South Africa

This role was a multifaceted role ranging from sales, customer care to stock management, standing in for management when needed, staff trainng and supervision as well maintaining the Truworths brand and its values

Day to day management of the fine jewellery counter, acting in a management capacity when needed, and involved all aspects of sales, transactional documents, stock management, training and brand management,

South Africa

All aspects of sales, brand management, customer care, transactional duties and stock management

South Africa

All aspects of sales, brand management, customer care, transactional duties and stock management

Fine Jewellery , Customer Service, First Aid , Point Of Sale, Merchandising

Program In Marketing Management, Marketing, Program In Marketing Management

Matric

Activities and Societies: Net ball