Sherwin Chua Email & Phone Number

Singapore

Singapore

• Supported the operation of COVID-19+ patient onboarding stations, medical post, art therapy engagement sessions and National Day Carnival event at the Big Box Community Care Facility (CCF)
• Reduced patient wait time at the CCF medical post by 30% by engaging stakeholders and optimizing workflows
• Enhanced patient right-siting by ensuring personnel adherence to workflow protocols
• Established a QR code system for patients to download the FWMOMCare app and check their own test results, thereby reducing patient visits at the medical post and time spent in the red zone by healthcare personnel
• Performed simple triage of patients in order to reduce clinic workload and manage patients’ expectations
• Maintained inventory of essential and critical medical supplies

Singapore, Singapore

• Interviewed clients to determine current income, expenses, insurance coverage, tax status, financial objectives, risk tolerance and other information needed to develop financial plan.
• Educated clients on various financial matters and provided professional recommendations on investment opportunities, products and services based on each clients' individual needs.
• Answered clients' questions about purposes and details of financial plans and strategies.

Singapore

• Resolved customer invoicing errors by liaising with internal departments and determining root causes.
• Prepared and consolidated shipping documents such as commercial invoices and airway bills.
• Liaised with local/ASEAN customers, forwarders, overseas import teams, and project managers to ensure timely delivery/receipt of goods.
• Utilized proper telephone etiquette and asked in-depth questions to immediately find solutions to issues for customers.
• Responded to disruptive events using crisis management techniques to offer corrective solutions and maximize customer satisfaction.
• Identified systematic complications requiring further research and escalated to appropriate department or management.

Mindef

• Provided logistical support for conferences involving ASEAN military delegates, including room reservations and calendar maintenance.
• Supported efficient meetings by organizing spaces and materials, ushering delegates and distributing meeting notes.
• Prepared packages for courier services for prompt delivery to other departments.
• Coached new recruits on administrative procedures, department policies and performance standards.

Bachelor Of Science (Hons) - Life Science, Biology/Biological Sciences, Distinction

Activities and Societies: TeamNUS Ultimate Frisbee • Dean's List [Semester 1, Year 4] • Coursework in Antimicrobial Strategies, Structural.

Gce A Levels, Triple Science