Sherwin Arthur Email & Phone Number

New York, New York, United States

*Developed captivating Salesforce CRM demo, highlighting customization features that resonate with client needs and preferences*Presented a live demo of Salesforce CRM, effectively addressing objections raised and showcasing integration of client-specific features*Applied the 4-step objection handling technique to address client objections regarding budget constraints during CRM presentations*Used Discovery & Qualification to create proposals and deliver best customer experience

Melville, New York, United States

*Developed and implemented process improvement initiatives to optimize logistics operations using Salesforce CRM*Analyzed supply chain data and identified areas of cost reduction, resulting in a 30% decrease in overall supply chain expenses using NetSuite software *Conducted meetings with clients to evaluate performance and discuss improvement strategies to enhance client satisfaction*Identified opportunities for leveraging technology to streamline logistics activities, which led to enhanced operational efficiency*Monitored shipments throughout the entire cycle to minimize delays or disruptions, leading to a 20% reduction in delays*Collaborated with customers and staff at various levels, resulting in a 25% increase in project completion

Hauppauge, New York, United States

*Proactively reached out to clients daily, demonstrating strong communication and customer service skills*Build rapport, developed strong relationships with 500+ clients, exhibiting relationship-building and interpersonal skills*Educated clients about products and services, effectively conveying technical information to non- technical individuals, including guiding members in understanding and navigating their online user dashboard and widgets*Resolved 25+ member issues promptly demonstrating strong problem-solving and conflict- resolution skills, consistently learning about new products and software*Documented customer interaction records in Salesforce CRM with 100% accuracy, facilitating data-driven decision-making

Melville, New York, United States

*Conducted regular meetings with key customers to understand their needs and develop solutions accordingly*Managed a team of 20 Field Technicians, providing training and support as needed to reduce service response times by 22%*Resolved customer inquiries and complaints requiring management level escalation, resulting in improved client satisfaction*Evaluated individual and team business performance and identified opportunities for improvement, which led to a 27% increase in team productivity and a 18% rise in individual performance*Analyzed business performance data and forecasted business results for upper management to enhance informed decision-making