As a dynamic Service Manager at BMW Shelly Beach, I excel in driving operational excellence and enhancing customer satisfaction. Since October 2023, I’ve led a team of 16, developed and implemented BMW SA’s operational work structure, and continuously improved our customer-centric environment. My role involves overseeing daily operations, strategizing to meet organizational goals, and building strong relationships with stakeholders.Prior to this, I honed my skills as an Aftersales Consultant and Logistics Team Leader at BMW Durban South. I successfully managed customer interactions, operational planning, and logistics coordination, achieving BMW SA Aftersales Consultant certification along the way.I hold an Advanced Diploma in Management Sciences: Operations Management (Cum Laude) and a Diploma in Management Sciences: Operations Management (Cum Laude) from Durban University of Technology. Currently, I am furthering my expertise through a Leadership and Emotional Intelligence course from Eduvos by Stellenbosch University.With proficiency in Microsoft Office, Autoline, SAP, and CRM systems, I’m passionate about operational excellence, strategizing, and building strong customer networks. Outside of work, I enjoy golf, reading, and fishing.Let’s connect if you’re interested in discussing operational strategies or sharing insights on industry trends.
Bmw Ballito
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Aftersales ConsultantBmw BallitoDurban, Kzn, Za
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Service ManagerBmw Supertech Shelly Beach Oct 2023 - PresentShelly Beach●Developed and implemented a BMW SA operational requirement work structure for the service department. ●Established and continuously improve a customer centric process and environment that meets expectations.●Lead a team of 16 employees including the workshop foreman, workshop technicians, aftersales consultant, costing clerk, logistics team and cleaning staff.●Monitor and control the daily operations of the department: work-in-progress, cash sales and warranty pay-outs.●Strategize and adapt to meet organizational targets, goals and reduce expenses.●Generate marketing strategies to boost market share, target audience and profit margin.●Communicate and build loyal trusting relationships with all stakeholders.
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After Sales ConsultantBmw Supertech Durban South Mar 2022 - Sep 2023Durban, Kwazulu-Natal, South Africa●Communicated and collaborated with customers and the workshop on daily work-in-progress.●Daily operational planning to align with the departmental requirements.●Monitored and adjusted work-in-progress and cash sales to ensure they are up to date.●Monitored all policy accounts for invoice payments.●Achieved BMW SA Aftersales Consultant certification.
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Logistics Coordinator And Team Leader.Bmw Supertechdurban Apr 2021 - Feb 2022Durban, Kwazulu-Natal, South Africa●Logistically planned and coordinated daily transport requirements for all departments within the dealership. ●Ensured timely and responsible operational procedures.●Monitored maintenance and condition of logistics vehicles.●Managed customer expectations and effectively communicated with co-workers. -
Sales RepresentativeLeegra Jan 2018 - Dec 2020Durban, Kwazulu-Natal, South AfricaOn site face to face marketing on a rage of electronic and IT equipment.
Sherwin Bennie Education Details
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Cum Laude -
Cum Laude
Frequently Asked Questions about Sherwin Bennie
What company does Sherwin Bennie work for?
Sherwin Bennie works for Bmw Ballito
What is Sherwin Bennie's role at the current company?
Sherwin Bennie's current role is Aftersales consultant.
What schools did Sherwin Bennie attend?
Sherwin Bennie attended Durban University Of Technology, Durban University Of Technology.
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