Track: Technology Strategy & Product ManagementConcentrations: Marketing, Strategy, Communications, Organizational Behavior, and Business Technologies

Key Contributions:- Identified opportunity to reframe product’s existing feature set as new product feature; Documented feature requirements and slated feature for development- Designed, executed, and analyzed user surveys to uncover novel product’s value propositions; Used findings to directly impact product definition and further provide clarification on user base- Conducted a competitive market analysis on key external vendors and defined pricing strategy and product requirements for low and high touch partnership test methods

Partnered with technical directors to understand strategic IT initiatives and designed, documented, and deployed associated system modifications. Coordinated with on-site business leaders to understand day-to-day blockers and incorporate findings into solution design. Served as functional and technical liaison for Minisoft and MHE system test and validation.Key Achievements:- Designed and built several software enhancements to increase warehouse throughput and consolidate daily manifest information- Provided structure to multi-team work processes to simplify communications and increase overall team output

Led cross-functional teams through design, development, testing, implementation, go-live, and post go-live support phases. Responsible for transforming business operational needs into functional system requirements and further convert these requirements into production-ready solutions. Built product roadmaps and communicated timelines, testing cycles, and key project milestones to stakeholders.Key Contributions:- Designed and implemented Voice-based picking solution for use at nine automotive distribution centers nationally. Provided product leadership in retrofitting client's RF-gun based picking, packing, staging, and loading functionalities to a Voice-enabled one. Preserved current warehouse management system functionalities and database integrity so that the new and old systems could be used concurrently.- Led key issue resolutions, driving analytical - Drafted and signed an SOW for an annual support contract with client; Negotiated enhanced training sessions for internal resources to provide better 24/7 support- Managed a team of offshore resources to provide business intelligence expertise and leadership during client's WM solution upgrade. Delivered several business critical reports within an accelerated timeframe- Served as primary client and vendor point-of-contact, addressing all issues and concerns and delivering formal notifications of software deliveries

Provided consulting services for large US-based retailer, helping implement warehouse management system (Manhattan WMOS 2013) at four facilities nationwide, specializing in outbound picking operations (waving, carrier selection, pick/pack, etc.). Tested and validated base and custom modifications for 3PL's warehouse management system, helping to reduce friction in vendor on-boarding.Key Contributions:- Utilized a combination of industry knowledge, programming intuition, and analytical abilities to troubleshoot and report gaps in system design, following up with vendors for software delivery fixes or alternative solutions- Held training sessions for client’s business superusers on various warehouse system functionalities including waving, picking, rate/route shopping, and label printing and certification

Provided techno-functional expertise on client's warehouse management system (WMS) at new greenfield location in Belgium. Tested WMS's base and modified functionality through all parts of testing cycles (SIT, UAT, E2E), reporting issues to project and external vendor teams. Key Contributions:- Managed action items across all clients and vendors and reported current statuses to project team during daily stand-up meetings- Identified and reported gaps in system design, following up with vendors for software delivery fixes or alternative solutions- Documented standard operating procedures (SOPs) and quick reference guides (QRGs) for floor users- Provide post-go live support until system stabilization

Provided functional and technical expertise on new warehouse's business intelligence efforts. Worked collaboratively with functional leaders (Inbound/Outbound, Quality Audit, Inventory Control) to design, build, test, and implement operational and historical reports. Key Contributions:- Served as business intelligence solution architect - designed, developed, tested, implemented and trained on report schema and historical/transacitonal reports across all warehouse functions.- Conducted training sessions for business and technical super users on IBM Cognos reporting platform

Course: Web-Based Decision Support SystemsConducted office hours for a class of 20 students, reviewing key concepts of web based decision design. Designed relevant homework assignments and exams.

Applied lean methodologies to various projects. Conducted time studies to level load radio manufacturing process. Collaborated with product line leaders to reorganize building layout using AutoCad, emphasizing for maximum throughput. Consolidated and cataloged 6000+ service parts, resulting in good potential for consolidation.