Sherwin Jung, Ctp Email & Phone Number

Toronto, Canada Area

Effectively worked with internal partners and leaders from different business units of a global investment firm to conduct training needs analysis and develop learning solutions. Resulted in increased employee engagement and greater organizational effectiveness. Supported company goals by leveraging the latest in instructional design to build targeted training solutions in areas such as leadership, sales, coaching, communications and team building. Resulted in measureable increase in individual, team, and organizational performance.Expertise in adult education principles, knowledge testing design, assessment development, behaviour event interviewing techniques, team development facilitation, building and delivering cross site learning solutions.Lead trainer for new hire onboarding program for call centre ranked #1 in customer satisfaction across Canada.

Key role in designing and delivering training to supervisors and managers on a new corporate employee job competency model. Contributed to measureable performance standards for employees and led to more effective hiring practices.Designed and expanded new employee onboarding program resulting in the call centre being rated #1 in the investment industry.Developed training for: new product launches, major policy and operational changes, and system improvements. Resulted in greater employee engagement and productivity.

Facilitated in-depth customer service, product and system training to front-line staff, supervisors and managers.Provided effective coaching and performance feedback to new employees.