Sherwin Soriano Email & Phone Number

United Arab Emirates

Sharjah, United Arab Emirates With Offices In Bangkok And London

• Oversees the overall operation of the support team ensuring all enquiries are handled properly and on timely manner
• Confirming the level of service support to internal and external clients are above the norm
• Creating of proposals in line with the client requirement/s and presenting this when necessary
• Responsible in project coordination both external and internal - from planning, executing to concluding
• Overall in charge of team roster making sure there is enough manpower… Show more
• Overall in charge of team roster making sure there is enough manpower coverage for the daily support

Jebel Ali Industrial Area 3, Dubai, UAE

• Sort and distribute incoming mail to areas and staff within the organization and dispatch outgoing mail.
• Write business letters, reports or office memos.
• Answer telephone enquiries from customers, attend to visitors and assist other staff in the organization with their enquiries.
• Operate a range of office machines such as photocopiers, computers and faxes.
• Undertake other duties such as invoicing and placing of purchase orders.
• Provide support for teams: staff travel… Show more

Makati City, Philippines

• Supervisor for English, Thailand, Indonesia and Japanese Customer Service Team
• Ensures that all customers via all channels are catered in accordance with company’s service level
• Provide weekly and monthly operations data and report to the Management
• Tasks involve coaching, mentoring and people management – annual and mid-year review of staffs based on skills matrix and productivity
• Role includes scheduling projection of manpower to align with volume… Show more
• Role includes scheduling projection of manpower to align with volume forecast.

Ortigas City, Philippines

• Provides operational support to customers thru chat and emails to address technical issues and address queries about account product and services.
• Performs sales to potential customers who need upgrades or enhancements with their computer units
• Ensures first contact resolution to every client. Also by offering other products and services