Sherwin Soriano Email & Phone Number

United Arab Emirates

Sharjah, United Arab Emirates With Offices In Bangkok And London

• Oversees the overall operation of the support team ensuring all enquiries are handled properly and on timely manner• Confirming the level of service support to internal and external clients are above the norm• Creating of proposals in line with the client requirement/s and presenting this when necessary• Responsible in project coordination both external and internal - from planning, executing to concluding• Overall in charge of team roster making sure there is enough manpower… Show more • Oversees the overall operation of the support team ensuring all enquiries are handled properly and on timely manner• Confirming the level of service support to internal and external clients are above the norm• Creating of proposals in line with the client requirement/s and presenting this when necessary• Responsible in project coordination both external and internal - from planning, executing to concluding• Overall in charge of team roster making sure there is enough manpower coverage for the daily support• Handling escalated concerns by the client or the internal team to come up with a sound decision Looking the overall delivery of the projects to ensure the milestones are delivered timely with outstanding quality. Show less

Jebel Ali Industrial Area 3, Dubai,Uae

• Sort and distribute incoming mail to areas and staff within the organization and dispatch outgoing mail.• Write business letters, reports or office memos. • Answer telephone enquiries from customers, attend to visitors and assist other staff in the organization with their enquiries.• Operate a range of office machines such as photocopiers, computers and faxes.• Undertake other duties such as invoicing and placing of purchase orders.• Provide support for teams: staff travel… Show more • Sort and distribute incoming mail to areas and staff within the organization and dispatch outgoing mail.• Write business letters, reports or office memos. • Answer telephone enquiries from customers, attend to visitors and assist other staff in the organization with their enquiries.• Operate a range of office machines such as photocopiers, computers and faxes.• Undertake other duties such as invoicing and placing of purchase orders.• Provide support for teams: staff travel arrangements and expense tracking• Provide support for Finance : monitor staff expenses and documentation, handling of petty cash. Show less

Makati City, Philippines

• Supervisor for English, Thailand, Indonesia and Japanese Customer Service Team• Ensures that all customers via all channels are catered in accordance with company’s service level• Provide weekly and monthly operations data and report to the Management• Tasks involve coaching, mentoring and people management – annual and mid-year review of staffs based on skills matrix and productivity• Role includes scheduling projection of manpower to align with volume… Show more • Supervisor for English, Thailand, Indonesia and Japanese Customer Service Team• Ensures that all customers via all channels are catered in accordance with company’s service level• Provide weekly and monthly operations data and report to the Management• Tasks involve coaching, mentoring and people management – annual and mid-year review of staffs based on skills matrix and productivity• Role includes scheduling projection of manpower to align with volume forecast.• Resolves all raised cases and issues in accordance with company compliance policies• Coordinate with all departments’ managers and supervisors for escalated cases• Regularly checks and update all policies and procedures to achieve customer service excellence • Conducts screening process for joiners and responsible for trainings to new hires which covers overall product knowledge and guidelines in and products and services. Show less

Ortigas City, Philippines

• Provides operational support to customers thru chat and emails to address technical issues and address queries about account product and services.• Performs sales to potential customers who need upgrades or enhancements with their computer units• Ensures first contact resolution to every client. Also by offering other products and services