Sherwin Springer Email & Phone Number

Romulus, Mi, Us

Grand Rapids, Michigan, Us

Managing network infrastructure projects with the purpose of driving the process forward while provide leadership to current progress reports and financial and resource management.

Newport, Rhode Island, Us

Managing deployment of new technologies.Company liaison in Southeastern Michigan

Detroit, Mi, Us

• Responsible for project planning and management of retail and cultivation (grow) construction projects across the state of Michigan for the start-up organization. • Managed the build-out and/or renovation of seven (7) retail locations, one (1) processing laboratory and one (1) product distribution center valued at over $300M dollars.• Managed project schedule, IT infrastructure (LAN/WiFI/cabling) and equipment procurement; cradle to grave. • Established and managed relationships with contractors, vendors and service providers.• Maintained reports, tracked key performance indicators (KPI) and tasks and project financials using Microsoft Project and Monday.com software.• Reported weekly to the ownership group and management team. • Manage facility maintenance of existing sites and involve in facility security and access.• Involved in some marketing and promotions events.

Ann Arbor, Mi, Us

• Interacted with university and IT business stakeholders and subject matter experts to understand existing processes and align goals to the business organization’s new policies.• Elicit and clarify customer requirements and provide recommendations.• Developed well-defined problem statements to readily address the project end-goals and achieve consensus to accomplish business goals.• Designed new processes and workflows in collaborative environments using different methodologies, including Agile. • Provided documentation and records in ServiceNow service management tool.• Created and distributed project communications and document deliverables.

Coraopolis, Pa, Us

Managed golf repair shop at retail location. Performed various golf club repairs and maintenance duties.

Dublin, Ie

• Managed the operating system upgrade of approximately 250 VMWare servers located in various global locations. Responsible for coordinating downtime windows and gaining change control approval.• Managed and implemented a new server backup solution for three (3) database servers located at separate global vendor controlled co-locations which would allow for faster system backups and restores.• Used Microsoft Project and SharePoint to schedule and coordinate resources • Record project metrics in HP Project and Portfolio Management Center software tool used by the company.• Reported directly to stakeholders and PMO.

Detroit, Michigan, Us

• Managed and coordinated telephony project to upgrade hospital phone system to VoIP from an older analog system. Responsible for coordinating installation of new head-end phone equipment in data closets, distribution of new handsets at the desktop, and end-user programming (call routes, voice mail and messages, etc.). • Maintain healthcare guidelines per government regulations.• Responsible for sharing communications between stakeholders and vendors working on the project and with the end-user community, when required.• Project schedule and budget forecasting maintained in Microsoft Project and customized Microsoft Excel spreadsheets.

Troy, Michigan, Us

• Supported project managers working several major IT infrastructure (data cabling) projects with a Fortune 500 client, Ford Motor Company.• Responsible for ordering hardware for projects; track shipments and storage of equipment.• Direct dealing with vendors and suppliers in efforts to obtain necessary quotes for equipment and resources needed to complete projects in a timely manner.• Maintain and update cost modeling tools using Microsoft Excel (charting, tables and macros).• Managed human resources (obtaining and eliminating) used on projects.

Detroit, Michigan, Us

• Responsible for the project management and planning of IT infrastructure (LAN, WAN, wireless networks/cabling), telephony and end-user hardware projects for the new Children’s Hospital of Michigan Critical Care Building (Detroit, MI) and new DMC Heart Hospital (Detroit, MI) renovation projects.• Responsible for roughly 45 additional small to medium sized projects with various budgets during my tenure.• Worked collaboratively with hospital administration (corporate, executives) to facilitate the project planning process (may include planning work group facilitation) to gather project requirements and achieve an optimized project plan and develop project charters for multiple projects.• Managed $30 million in project funds while at the DMC.• Monitored and forecasted approved project funds to assure completion within budget and schedule.• Conducted daily, weekly and monthly reviews of assigned projects to ensure budget, scope, schedule and quality expectations are achievable; started project initiation of some projects.• Monitor project activities and key performance indicators (KPI) to assure quality and compliance with project scope and budget requirements using Microsoft Excel, Project and Sharepoint.• Made necessary adjustments to project schedule and tasks to accommodate operational needs.• Coordinated with hospital staff to ensure disruptions were minimized.• Prepared documents to obtain funding for projects. • Created and maintained project reports for documentation deliverables and dashboard reporting.• Communicated with a variety of vendors, contractors and hospital staff, in meetings, through written communications, presentations and conversations.• Managed third party vendors and contractors.

Coraopolis, Pa, Us

Performed retail sales support in the Golf department.

St. Petersburg, Florida, Us

Primary role includes network monitoring, troubleshooting and escalation to third party service providers. Perform configurations and modifications on Cisco and other vendor network and security equipment. Perform telephone programming for new and existing users at home office and remote sites. Performed one year of end-user desktop support duty.Troubleshot network problems and coordinate preventative maintenance of equipment.Working with third party vendors as needed to resolve issues.

St. Petersburg, Florida, Us

Primary role includes network monitoring, troubleshooting and escalation to third party service providers.Perform configurations and modifications on Cisco and other vendor network and security equipment. Perform telephone programming for new and existing users at home office and remote sites.Worked with third party vendors, as needed to resolve issues.Liaised with regional technology engineers, external help desk and vendor specialists in seeking solutions to equipment failures.

St. Petersburg, Florida, Us

Provided PC and application support for home office and remote branch users via telephone, remote desktop or in person. Closed an average of 100 support trouble tickets per month.Delivered customer satisfaction through timely and friendly customer service.

Tampa, Fl, Us

Contracted to Raymond James. Oversaw the replacement of 1000 out of warranty PCs at multiple remote branch locations. Responsible for maintaining communication with people and handling their queries and problems.Provided technical support to on-site personnel. Created reports detailing work activities, issues and progress for upper management. Ran weekly status meeting.Strong communicator both verbally and in writing.Ability to meet deadlines without compromising accuracy, excellent product quality and attention to detail.

Dallas, Tx, Us

Perform for networking monitoring, troubleshooting and escalation of corporate equipment and remote systems such as routers, switches and standalone ATM machines. Worked multiple shifts, afternoon and midnights.Worked with third party vendors, as needed to resolve issues.Liaised with local technicians, external help desk and vendor specialists in seeking solutions to equipment failures.

Contracted to Comerica Bank.Performed call center support for large regional financial institution.

Perform local desk-side technical support of PC hardware and software issues for a large international automotive company. Provided telephone support and call logging.Completed 90% of first tier support trouble tickets on first attempt.Maintained and tracked hardware and software inventories and documents all problems discovered.Delivered customer satisfaction through timely and friendly customer service.

Minneapolis, Mn, Us

Trained new call center representatives. Maintained call center knowledge base. Perform second level support when needed on multiple accounts.Participated in the training of users on use of network hardware and software.Liaised with regional technology engineers, external help desk and vendor specialists in seeking solutions to equipment failures.Troubleshot variety technical scenarios from diverse client base.Ensured accurate logging of support calls in internal tracking system.Delivered customer satisfaction through timely and friendly customer service.Strong communicator both verbally and in writing.

Minneapolis, Mn, Us

Led company-wide migration from Apple Macintosh computer to Windows based PCs.Responsible for the creation of standard image to be used on new equipment.Migrated over 250 PCs in a 3 month periodManaged data backup. Led instruction tutorial for end user community on new software.

Manage two separate PC refresh teams at two large corporate clients (locally and nationally) while being responsible for staying within budget while maintaining high quality of work standards.Responsible for assisting the senior project manager and providing help/assistance in completing his work.Handling all the clerical duties and activities of the organization.Strong communicator both verbally and in writing.Exhibit a high level of professionalism and excellent interpersonal skills.Ability to meet deadlines without compromising accuracy, excellent product quality and attention to detail.Manage client expectations by ensuring the delivery of the highest quality service.Monitoring staff and team performance.

Bachelor Of Science, Information Technology

Associate Of Science