Shery Alam Email & Phone Number

Vancouver, British Columbia, Canada

Analytical and Consultative: use analytical skills to interpret and analyze people data, uncover trends, patterns, and correlations related to People metrics, then in turn, present data in a clear, compelling way, facilitating easy interpretation at various levelsBusiness Intelligence and Data Management Best Practices: leverage business intelligence and.

Vancouver, Canada Area

Vancouver, Canada Area

Vancouver, Canada Area

• Requirement’s elicitation: partnered with cross-functional teams to conduct thorough discovery sessions and due diligence on existing processes
• Process optimization: achieved operational efficiencies by scoping and implementing the integration of multiple internal systems. E.g., Salesforce/JIRA, Slack/JIRA integrations
• Operational Reporting and Analysis: documented, maintained, and improved processes and workflows of daily operations. E.g., maintained, and generated customer usage… Show more
• Operational Reporting and Analysis: documented, maintained, and improved processes and workflows of daily operations. E.g., maintained, and generated customer usage data reports for adoption follow ups and contract.

Vancouver, Canada Area

• Technical support as a product expert: consistently served as a product expert (technical and functional) for Visier product services and delivered high quality of service for all enterprise customer requests and.
• Tickets triage and internal coordination: coordinated with Customer Success functions to troubleshoot and solve client's technical issues in a timely and professional manner while working on multiple customer tickets.
• Timely met internal SLAs:… Show more
• Timely met internal SLAs: prioritized support tickets to meet internal Service Level Agreements and consistently updated all support tickets and tasks according to the Customer Success protocols
• Development work validation: validated deliverables produced by the Data Management, Development and DevOps teams to confirm the customer expectations were met based on the requirements provided in the customer ticket.

Burnaby, British Columbia, Canada

Vancouver, British Columbia, Canada

Vancouver, British Columbia, Canada

• Ensured incoming applications and payments were sorted, batched, logged, data entered accurately and produce reports in accordance with the established procedures and time frames
• Produced bar codes for imaging
• Completed and sent client confirmation letters and emails to clients in a timely manner
• Prepared and imaged Kids Plus™ documents (applications, letters and emails and all other correspondence)
• Assisted with customer service letters (incomplete enrollments, NSF… Show more
• Assisted with customer service letters (incomplete enrollments, NSF, declines) Show less

New Westminster, BC. Canada

• Exceeded weekly targets by selling TELUS products and services to current and potential clients
• Recognized sales prospects and contacted existing and other accounts as assigned
• Identified, resolved and minimized client concerns through presentations, proposals and sales contracts
• Developed and maintained sales material and product knowledge through continual customer service
• Activated and maintained contract services… Show more
• Activated and maintained contract services through proper documentation and paperwork

Vancouver, Canada Area

• Reached maximum survey participation through implementation and tracking of several placement surveys for MBA, MSc. Finance and MOT programs
• Prepared reports through Interpreting and analyzing past years’ data using statistical techniques
• Determined and analyzed key descriptive statistics for graduating classes by filtering and cleaning complicated data from past years
• Developed marketing material and reports such as overall placement reports, info graphics of key stats. and… Show more
• Developed marketing material and reports such as overall placement reports, info graphics of key stats. and performed comparative analysis using data from past 5 years
• Determined causality between student engagement and post-graduate employment success by investigating the post graduate employment success of specific populations of students Show less

Burnaby

• Determined limitations of existing system such as revenue loss due to unpaid parking, under-utilization of lots, increasing patrolling cost and uncollected fines by analyzing the system
• Developed system request and economic feasibility report for the management
• Elicited system requirements and developed use cases, DFDs and ERDs for to-be system
• Designed functional and non-functional requirements of to-be system
• Developed wire-frames for mobile app and website for… Show more
• Developed wire-frames for mobile app and website for end-users, management and patrolling team

Vancouver, British Columbia

• Strengthened leadership and coordination skills by leading a team of 5 executives and recruiting 30 volunteers in planning the logistics and implementation of 14 events throughout the year
• Acquired sponsors through building and maintaining corporate relationships with local on and off campus food restaurants, coffee shops and Pakistan Consulate in Vancouver
• Initiated and organized many cultural, social and educational projects with executives
• Increased club profits through… Show more
• Increased club profits through various events by 1000%; raised club membership from 250 to 600
• Recognized as “The Most Active and Organized Cultural Club of SFU” by Simon Fraser Student Society based on number of successful events in a year with generating maximum profits Show less

Vancouver, Canada Area

• Acquired new customers through product awareness and company offerings
• Successfully achieved sales targets on regular basis, 8 to 10 credit card sales per shift through selling company products in different events such as NHL Games in Rogers Arena
• Exceeded customer satisfaction and improved customer survey results by helping customers in various aspects by answering their queries about products
• Delivered exceptional guest experience and customer services as per high company… Show more
• Delivered exceptional guest experience and customer services as per high company standards Show less

Vancouver, Canada Area

- Worked as a Brand Ambassador and sample one of SDI's client’s food products- Promoted the product in a very dynamic and professional manner- Properly distributed product to customers- Answered any questions/inquiries that consumers may have

Karachi, Pakistan

• Determined management system’s loopholes through analyzing overall business by working directly with Director of Strategic planning, Director of Sales & Marketing and General Manager
• Identified overlaps in managerial roles and developed new and proper reporting structures
• Increased accountability and overcame the gaps by 90% in Quality Control by developing documents and proper procedures
• Implemented successful team building and training programs to develop managerial and… Show more
• Implemented successful team building and training programs to develop managerial and labour staff that demonstrated improved employees’ overall performance in subsequent quarterly reports
• Developed the daily, weekly and monthly follow up reporting system to track production or parts Show less

Vancouver, Canada Area

- Worked on different campaigns regarding social and environmental justice- Did outreach work- Conducted classroom speeches- Helped in organizing events and responsible for daily administrative work

Bachelor Of Business Administration (Bba), Management Information Systems (Mis)

Certificate In Business Technology Management (Btm), Business

Bachelors in Business Administration