Sheryar K. Email & Phone Number

Texas, United States

Dallas-Fort Worth Metroplex

• Created high-level Microsoft Teams architecture design and guidance to ensure Microsoft Teams Voice deployment is successful for clients.
• Provided technical leadership in the architecture discipline and development of information technology solutions.
• Strategic direction on the products, system integration, product enhancements, and system integrations.
• Designed and implemented Direct Routing on Session Initiation Protocol (SIP) Trunks, Session Border Controllers (SBC), and telephony architecture.
• Provided technical user support for incidents escalated from the helpdesk and resolve system/application issues.

Dallas-Fort Worth Metroplex

• Migrated Disaster Recovery Data Center from SunGard DC to Equinix DC.
• Designed and implemented Cisco ACI and AWS Connect / Cisco Unified Communication Contact Center solution to new Data Center.
• Migrated client SaaS workloads hosted in legacy DCs across the globe to HyperScaler DCs (Azure and GCP) and their native converged cloud solution platforms.
• Architected various enterprise collaboration solutions.
• Managed ExpressRoute Setups, VPN Gateways, Network Automation workflows for network infrastructure provisioning via GIT and Terraform, F5 VIPs provisioning, ACL port open requests, tools and monitoring and link.

Dallas-Fort Worth Metroplex

• Designed, Implemented and Supported advanced contact center solutions across multiple vendors including, Cisco (UCCE/PCCE), Cisco Webex Calling, AWS Connect, MS Teams and other VoIP solutions on-perm and/or cloud.
• Design working prototype solutions, POCs for Cisco and Avaya, AWS Connect for different customers.
• Collaborate with end-clients to document and translate business requirements into software solutions.
• Design, Deploy and maintain AWS Connect networks and systems management applications within an AWS environment.

Orange County, California Area

• Worked as a Senior Solutions Engineer to support SLED/Gov-ED accounts in Southern California. Provide sales support and solution expertise with pre-sales deliverable such as BoM, SOW and Solution diagrams.
• Created and delivered technical presentations to customers and senior executives.
• Evaluated and prototype POCs using the best technologies to get the job done.
• Successfully deployed Amazon (AWS) Connect Contact Center using Lex-Bot (Chatbot) for different customers in southern California.
• Successfully migrated VoIP solutions for different vendors (Cisco UCCE/PCCE, Amazon (AWS) Connect, MS Teams).

Dallas/Fort Worth Area

• As a Senior Network engineer focusing on Cisco Unified Collaboration and cloud platform, Responsible of making decision on hardware/software selection for current and future projects.
• Managed 3rd party vendors as required to meet project demands.
• Designed and implemented short- and long-term strategic plans to ensure infrastructure capacity meets existing and future requirements on-perm or in the cloud.
• Performed service delivery platform benchmarks and develop framework for cloud implementations.

Dallas-Fort Worth Metroplex

• Managed vendors', third party providers' and external suppliers' operations teams’ relationships to fulfil company’s demand and growth.
• Worked as a lead Network Engineer (Collaboration) with Harley-Davidson Financial Services IP Telephony team to upgrade Harley-Davidson Cisco Unified Call Manager from 8.5 to 11.5 and contact center solution from.

Bloomington/Normal, Illinois Area

• Worked as a Unified Communication Design and Pre-Sales Engineer supporting WWT clients including State Farm Insurance Company and other end-clients.

Greater Chicago Area

• Worked as a senior customer support engineer onsite at HSBC Bank USA supporting Bank’s Unified Communication network.