• Created high-level Microsoft Teams architecture design and guidance to ensure Microsoft Teams Voice deployment is successful for clients.• Provided technical leadership in the architecture discipline and development of information technology solutions.• Strategic direction on the products, system integration, product enhancements, and system integrations.• Designed and implemented Direct Routing on Session Initiation Protocol (SIP) Trunks, Session Border Controllers (SBC), and telephony architecture.• Provided technical user support for incidents escalated from the helpdesk and resolve system/application issues.

• Migrated Disaster Recovery Data Center from SunGard DC to Equinix DC.• Designed and implemented Cisco ACI and AWS Connect / Cisco Unified Communication Contact Center solution to new Data Center.• Migrated client SaaS workloads hosted in legacy DCs across the globe to HyperScaler DCs (Azure and GCP) and their native converged cloud solution platforms. • Architected various enterprise collaboration solutions.• Managed ExpressRoute Setups, VPN Gateways, Network Automation workflows for network infrastructure provisioning via GIT and Terraform, F5 VIPs provisioning, ACL port open requests, tools and monitoring and link decommissioning, etc.

• Designed, Implemented and Supported advanced contact center solutions across multiple vendors including, Cisco (UCCE/PCCE), Cisco Webex Calling, AWS Connect, MS Teams and other VoIP solutions on-perm and/or cloud.• Design working prototype solutions, POCs for Cisco and Avaya, AWS Connect for different customers.• Collaborate with end-clients to document and translate business requirements into software solutions.• Design, Deploy and maintain AWS Connect networks and systems management applications within an AWS environment.

• Worked as a Senior Solutions Engineer to support SLED/Gov-ED accounts in Southern California. Provide sales support and solution expertise with pre-sales deliverable such as BoM, SOW and Solution diagrams.• Created and delivered technical presentations to customers and senior executives. • Evaluated and prototype POCs using the best technologies to get the job done. • Successfully deployed Amazon (AWS) Connect Contact Center using Lex-Bot (Chatbot) for different customers in southern California.• Successfully migrated VoIP solutions for different vendors (Cisco UCCE/PCCE, Amazon (AWS) Connect, MS Teams).

• As a Senior Network engineer focusing on Cisco Unified Collaboration and cloud platform, Responsible of making decision on hardware/software selection for current and future projects. • Managed 3rd party vendors as required to meet project demands.• Designed and implemented short- and long-term strategic plans to ensure infrastructure capacity meets existing and future requirements on-perm or in the cloud.• Performed service delivery platform benchmarks and develop framework for cloud implementations.

• Managed vendors', third party providers' and external suppliers' operations teams’ relationships to fulfil company’s demand and growth.• Worked as a lead Network Engineer (Collaboration) with Harley-Davidson Financial Services IP Telephony team to upgrade Harley-Davidson Cisco Unified Call Manager from 8.5 to 11.5 and contact center solution from Unified Contact Center Enterprise (UCCE) 8.X to Packaged Contact Center Enterprise (PCCE) 11.5 as per their new architectural design.

• Worked as a Unified Communication Design and Pre-Sales Engineer supporting WWT clients including State Farm Insurance Company and other end-clients.

• Worked as a senior customer support engineer onsite at HSBC Bank USA supporting Bank’s Unified Communication network.