Sheryl Chacko Email & Phone Number

Innovative Engagement is a transformational coaching organization that connects people to their purpose and passions. I help clients identify and address the gaps between where they are and where they want to be in the future. I act as a guide in that journey by empowering my clients to recognize their own potential and capabilities, identify and implement positive changes to achieve their goals. I believe that one of the most important things to understand is who we are and who we become when we are with others.My technique includes a set of processes, tools and resources plus an assessment that helps identify core values and how interact with others. Most coaches look at behaviors and traits, but I search deeper to understand each person's self-concept and core values, which are at the root of our identities.

We are experts on emotional intelligence with a passion for helping others and a belief that the best way to change the world is to work on ourselves first. We believe we all have access to emotional intelligence; it is something that can be learned just like any other skillset. It takes time and intentionality.

Dallas, Texas

Senior Manager of Commercial Technology at Southwest Airlines responsible for developing the development, strategy and roadmap for Reservations, Communication Services and Payments applications. -Central Reservations team- responsible for inventory, pricing and booking-Customer Communication Services (CCS)- a high volume, high availability Java-based application responsible for all Customer digital communications (SMS, email, push, voice)-Travel Funds - Gift cards, vouchers, unused funds -

Dallas/Fort Worth Area

In this role I led a team responsible for planning and directing key financial and operational activities for the VP of Product Solutions in a $500M development organization. We evaluated and reported monthly on overall technology spend/forecasts, vendor and internal delivery quality, future state skill and capacity demands.

• Responsible for strategic account planning, sales approach definition, and execution of Process Improvement, Strategy and Change Management solutions in multiple industries, focusing on Healthcare and Financial Services. • Solutions architect on multiple business development initiatives for Process Improvement, Organizational Transformation, Strategic Communications, M&A / Integration, Risk and Compliance. North Highland is a global consulting firm that has changed the model of how a consultancy serves its clients. From 49 U.S. and international offices, the employee-owned firm uses a “Globally Local” delivery approach, staffing local offices with experienced leaders who live and work where their clients do. By leveraging an international network of cross-service and cross-industry expertise, North Highland helps achieve exceptional results for some of the largest, most recognizable brands in the world.

• Managed Operations Portfolio, including Finance, Customer Service and CRM business areas during an SAP implementation impacting over 2.4 million customers, which helped reduce annual bad debt by more than $28M. • Influenced key decisions on program management tools, strategy, and allocation of $10M IT budget.• Negotiated between business and IT to successfully design, develop and rollout a standardized Software Development Life Cycle (SDLC) methodology to over 200 IT and business stakeholders, increasing quality of development cycles by 30%. • Managed and enforced IT program management methodology to enhance program level tracking and reporting mechanisms using Business Intelligence.

Slalom Consulting (www.slalom.com) is a business and technology consulting firm with offices nationwide. Our services range from broad areas like program management, business process excellence, and software development, to specialized solutions like CRM, ERP and Sarbanes-Oxley. Slalom is headquartered in Seattle, with additional offices in Atlanta, Chicago, Dallas, Denver, Portland, and San Francisco.

Business process professional with extensive supply chain management and human performance consulting experience. Skilled in the design and implementation of training, organizational change and project management. Demonstrated solid work history focusing on process improvement and large system implementations for multiple Fortune 500 clients across chemicals and energy sectors.