Provides administrative support to the ANCC's Certification Operations Department and Nurse Registrars.Accurately electronically post and balance miscellaneous certification fees.Assists call center representatives on all calls from customers and responds in a professional manner to assist with candidate issues.Receives and sorts incoming mail. Reviews mail to determine correct routing and ensure that mail is received by assigned staff member.Institutes quality control measures and signs off on verification request to state boards of nursing and health care agencies ensuring accuracy and validation of information before release.Replies to all email requests involving certification inquiries.Reviews legal documentation to make the necessary changes within the certification database for name and address change requests from customers.Provides support to the on-line application process through Personify database.

Provided administrative and marketing support for the sales and marketing team.Provided marketing support for the organizations' annual conference providing confirmation letters and processing invoices.Interacted with conference vendors and exhibitors, received and processed payments for booth rentals and occasional collection calls.Reconciled payments with the Finance Department's ledger of customer accounts.Provides support for and coordinates schedules and administrative arrangements for all meetings and conference calls for the Director.Develop and maintain spreadsheets using access and/or excel.Processed expense and travel vouchers for reimbursement.Processed reports, letters, memoranda and other assorted documents required to support the department.Provided the recording and distribution of minutes from departmental meetings.

Engineers/Overseas Proposals) Performed administrative functions for the department staff of engineers, tracked and distributed correspondence, answered multi-line switchboard as receptionistPrepared itineraries, agendas, mailings, faxes, ordered and maintained supplies for staff, scheduled and coordinated conference calls for staff meetings.Compiled information for proposals to the Department of Public Works.Ensured proper care of confidential and sensitive documents.

Maintained physicians' medical credentials for the State Board.Received and handled highly confidential messages and general membership inquiries.Maintained time and attendance records for administrative staff.Greeted patients and guests, assisted with urgent matters as needed.