Sheryl Hawk work email
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Sheryl Hawk personal email
Experienced Customer Success & Operations Leader -- Passionate Team Builder, Customer Advocate, and Revenue Driver.Highly customer-centric with excellent relationship building skills as evidenced by consistently achieving retention, renewal and upsell objectives for companies that range from VC-backed start-ups and fast-growth companies to multibillion-dollar global corporations. Skilled in conceptualizing innovative ideas, building and growing teams, developing processes for success, while optimizing team and customer performance.Specialties: **Customer Success*Strategic Planning*Customer Onboarding*Renewals*Expansion & Upsell*Customer Journeys*Customer Advocacy*Team Leadership*Professional Services * Key account expansion* Start-up Operations* Contract negotiations* Software as a service (SaaS)* P&L management * Online revenue models (CPM, CPA, CPC) * Direct Marketing Programs: including database marketing, email programs, customer acquisition, development & retention.
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Chief Customer OfficerVizitBoston, Ma, Us -
Chief Customer OfficerVizit Jul 2024 - PresentBoston, Massachusetts, Us -
Founding MemberGain Grow Retain Jun 2020 - PresentArlington, Va, UsAn open, free community built by and for customer success leaders. -
Svp Customer SuccessAlyce Jun 2022 - Feb 2024Boston, Massachusetts, UsAlyce was a SaaS B2B Gifting Platform for marketing, sales & customer teams to increase pipeline, revenue and retention -- acquired by Sendoso 1/2024. In June 2022 I was recruited to lead all post sales teams (Onboarding, Success Management, Account Management, Support & Customer Marketing). The ask was lofty: break down inter-department silos, implement Voice of the Customer – creating a true customer centric company. All while improving retention. * In 18 months retention improved from 60% - 92% positioning Alyce for a successful acquisition.* Achieved 141% of FY ‘23 Expansion target* Worked cross functionally (Product, Engineering, Marketing, Sales & CS) to develop a closed loop feedback process & VOC program tied to revenue + retention. -
Vice President, Customer SuccessVerity Nov 2020 - Dec 2021New York, Ny, UsRecruited in November 2020 to drive the global Customer Success strategy, scaling CSMs, Enablement & Support across all locations (Boston, NYC, Princeton and UK). Responsible for post-sale customer KPIs, including product adoption, advocacy & renewals.In Dec 2020 we acquired Insider Score and I integrated the post sales functions of the 2 companies, achieving 100% retention for the combined company -- an improvement of 9% Y/Y (FY 2021).Conducted Customer Journey Mapping for both companies to create a baseline understanding of the stages and remove areas of friction. -
B2B Saas Growth AdvisorCustomer Imperative Feb 2020 - Nov 2020Charleston, South Carolina, UsPrincipal Consultant to B2B SaaS clients delivering interim VP Customer Success services, customer success diagnostic, customer journey mapping, segmentation and renewal + upsell strategy engagements. Customer Imperative helps companies scale revenue by deploying customer success teams, processes and automation. With a deep focus on B2B SaaS, we serve CxOs and their teams to help grow revenue faster while improving the customer experience. Our clients see immediate returns in revenue growth, customer retention and customer lifecycle management. -
Board Of AdvisorsCustomer Imperative Jun 2019 - Nov 2020Charleston, South Carolina, Us
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Vice President, Customer SuccessAgari Mar 2019 - Feb 2020
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Vp Customer SuccessWhitehat Security Jul 2017 - Mar 2019San Jose, California, UsRecruited to drive the global Customer Success strategy, overseeing an 80+ person CS/CX team globally. Responsible for all post sales customer KPIs, including product adoption, advocacy, expansion and renewals.* Operationalized Customer Success by mapping the customer journey, improving TTV; developed & implemented automated health scores and along with concierge and tech-touch strategies leveraging Gainsight.* Improved retention 10% on a $50MM book of business by implementing new playbooks focused on health scores, at risk triggers, expansion opportunities, sponsor change and advocacy.* Developed Voice of the Customer program, creating Customer Centric alignment across the organization. Led cross-functional team of Product Management, Engineering, Sales and Success to identify and deliver high impact features/functionality to improve retention and increase new business. -
Svp Customer SuccessConversica Oct 2013 - Jul 2017San Mateo, California, Us -
General Manager Of North AmericaBecome, Inc. Nov 2012 - Sep 2013Us -
Vice President Of SalesEyeona Apr 2012 - Nov 2012Eyeona.com is a revolutionary consumer App and retailer SaaS platform that leverages retailers price adjustment policies to increase customer engagement and LTV.
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Vice President SalesNextag May 2005 - Jul 2011San Mateo, California, Us* Drive the overall revenue growth strategy for the Product Shopping vertical, overseeing sales, strategic account management, merchant marketing, syndication and account support for the U.S. and Canada. * Recruit, train, develop, and supervise five teams (30+ people) to support deployment of Nextag products and services.* Identify customer profiles and set sales goals based on revenue model or program. Responsible for driving revenue via CPC, CPA, CPM, Affiliate and Marketplace.* Propose and negotiate solutions to secure new sales, develop and manage client relationships for key accounts to increase overall market share. * Responsible for doubling the number of products in the catalog to increase site conversion. * Increase adoption and revenue from merchant marketing programs.* Work with team members to develop a career path that leverages and develops each individual’s specific skill sets. -
ConsultantSelf Employed Apr 2004 - Dec 2004Business and marketing consultant helping small businesses and entrepreneurs increase revenue. Restructured go-to-market strategy of small marketing coaching companies from a 1:1 to 1:many business.
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Co-Founder / Vp Business DevelopmentKurant Corporation Sep 1997 - Sep 2003(Acquired by eBay. Provided e-business software to Fortune 1000 companies, regional financial institutions, and service providers targeting the SMB market. * Member of Executive team, responsible for sales, business development, product management, training and tech support functions. * Acquired anchor customers and opened new channels, driving the company from an unknown to a respected market leader. * Developed product roadmap in collaboration with CTO and VP Engineering. Kurant won more awards for excellence than any other in its class.* Presented value proposition and secured VC meetings leading to successful fundraising of over $10 million in Series B and C.
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Vice PresidentBertelsmann Industry Services Jun 1995 - Sep 1997* Managed multi-location operations, including dual P&L accountability, for the HealthCare market group and the Electronic Publishing business unit of a matrix-based organization.* Achieved a 100% revenue increase for both groups in FY1995/1996 and FY1996-1997 by motivating teams to identify key profitability factors and focus on them during client contacts and negotiations.
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Manager, Publications & ProductionCcn Jan 1989 - May 1995Johannesburg, Gauteng, Za(Rapidly expanding managed-care organization with 500 employees; later acquired by Value Health. Customers included Price Company/Costco, Hughes, and TRW.)* Managed the Electronic Publishing, Publications Production and Copy Center units, which included contract negotiations, long-range planning and budgeting to ensure availability of appropriate technology. * Managed multi-million dollar budget and grew team from 1 to 15. * Promoted from Publications Associate.
Sheryl Hawk Skills
Sheryl Hawk Education Details
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California State University, FresnoBusiness Administration / Marketing
Frequently Asked Questions about Sheryl Hawk
What company does Sheryl Hawk work for?
Sheryl Hawk works for Vizit
What is Sheryl Hawk's role at the current company?
Sheryl Hawk's current role is Chief Customer Officer.
What is Sheryl Hawk's email address?
Sheryl Hawk's email address is sa****@****ast.net
What schools did Sheryl Hawk attend?
Sheryl Hawk attended California State University, Fresno.
What are some of Sheryl Hawk's interests?
Sheryl Hawk has interest in Cooking, Technology, Marketing, Lean Startups, Search Engine Optimization (Seo), Web Marketing, Fashion And Style, Technology Trends, Healthy Eating, Digital Marketing.
What skills is Sheryl Hawk known for?
Sheryl Hawk has skills like E Commerce, Strategic Partnerships, Start Ups, Saas, Account Management, Ppc, New Business Development, Online Advertising, Salesforce.com, Crm, Business Development, Customer Acquisition.
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