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Assisted patients in registering for tests, Admissions for both ER & Nurses Station, Assisted with patients, vitals, bathing & bedside assistance.

Provide assistance to elderly/disabled in their home. Prepare meals, shopping, bathing, laundry. Monitor patients health and activities then report changes to assigned RN. Assist with medications, bathing everyday cleaning tasks.

•Assisted customer in acquiring medical equipment.•Supported marketing, sales, repairs.•Resolved customer and technical issues•Enhanced business procedures and policiesDeveloped new customer relations through telephone and personal contact and sales activity. Increased customer loyalty through follow-up calls. Improved communication efficiency as primary liaison between departments, clients and vendors. Scheduled and confirmed appointments for entire management team. Assisted in all areas of administrative work including data entry, receptionist duties, file organization, research and development. Performed accounts payable & receivable duties including invoicing, cash application, researching chargeback’s, discrepancies, payment of company utilities as well as credit card statements, issuing credit memos, reconciliations and responding to customer requests for documentation. Maintained and prioritized daily tasks and projects including: call logs, appointments, travel, expense reports and general errands.

Developed new customer relations through telephone contact and sales activity. Increased customer loyalty through follow-up calls. Improved communication efficiency as primary liaison between departments, clients and vendors. Consistently praised by management for the quality and timeliness of reports, attention to detail, exemplary customer service delivery and team-player attitude. Excelled within deadline-intensive environment, ensuring accurate and on-time completion of all projects. Supported CEO through personal document management, calendar organization and collateral preparation for meetings. Managed executive calendar and coordinated weekly project team meetings. and assisted in the development of meeting agendas to increase meeting efficiency. Scheduled and confirmed appointments for entire management team. Assisted in all areas of administrative work including data entry, receptionist duties, file organization, research and development. Performed accounts receivable duties including invoicing, cash application, researching chargebacks, discrepancies, issuing credit memos, reconciliations and responding to customer requests for documentation. Maintained and prioritized daily tasks and projects including: call logs, appointments, travel, expense reports and general errands..

Handle customer inquiries, complaints, billing questions and payment extensions/service request. Manage high-volume workload within a deadline driven environment. Successfully diffuse volatile customer situations. Made service changes, recommend service options and schedule installation for phone, fax and computer lines. Awarded many times with "Employee of the Month* as well as many commendation letters from customers as well as managers. viewed as exceptional team player. resolving tickets for the COLLO locations in 13 states. Working with multiple screens with outside technicians to test, note and advise of changing cards, fiber jumper swings, etc. Processing new orders for the CLEC & ILEC companies that leased lines from at&t. Developed TCICs and trunks and verified orders. Maintained an average of 500+ orders per day. Successfully handled the business transactions in connection with customer’s accounts including heavy telephone and correspondence contact utilizing mechanized computer applications plus Microsoft Office. Data entry accuracy was a must. Extensive and ongoing training in telephone etiquette, dispute resolution, customer service, diversity and sensitivity training. It was my responsibility to contain customers’ complaints and resolve disputes while providing excellent customer service. Fast paced job which required proficiency in organizational skills, multitasking, researching and strict attention to details to ensure accuracy in order to meet and exceed departmental goals. Developed effective working relationships with vendors and customers as well as a high level of coordination with intra-departmental employees I was able to exceed my performance expectations.