Sheryl Mitchell Email & Phone Number

City Of Cape Town, Western Cape, South Africa

Cape Town, Western Cape, South Africa

Cape Town, Western Cape, South Africa

My position at S-RM Intelligence and Risk Consulting requires that I perform Facilities and Office Space Management, Building Management, Line Management, Finance Management, Administrative Support, Executive assistance, Covid-19 compliance and Occupational Health and Safety (OHS)

South Africa

Working at Belhar High School, I was responsible for all duties relating to invigilating during the National Senior Certificate Exams. Ensure adherence to the National Senior Certificate processes and protocols. All admin relating to the handling of exam scripts and documents. The safekeeping and controlling of the exam papers and documents.

South Africa

Working at the City of Cape Town my role was to provide full administrative and service desk support to the Expanded Public Works Program Senior Manager to ensure effective service delivery. • Inbox management – responding and actioning all emails and posts. • Maintain helpdesk, e .g. logging calls, follow-up and close calls, etc. • First point of contact within the department and branch and reception management. • Maintaining all filing systems. • Producing documents, reports, stats, minutes. • Formulating agendas. • Completing SASSA and UI-19 applications.

Cape Town Area, South Africa

• Supervise the students during their exams and ensure exam regulations are met. • Monitor that there is no speaking by students during the exam.• Ensure there is no cheating.• Provide students with the necessary equipment to complete the exam.• Distribute and collect exam papers.• Support any students that may be unwell during the exam.• Start and finish the exams.• Capturing of new applications on WCED system. • Receptionist duties. • Any other ad-hoc secretarial duties as requested.

Cape Town Area, South Africa

Working in Green Office my role was to provide full administrative and service desk support to the Branch Manager. • Inbox management – responding and actioning all emails • Maintaining all filing systems • Processing all expenses, e.g. petty cash, purchases, Invoices and creditor payments• Monthly stock reconciliation & query resolution• Manage, maintain and develop the department’s administrative systems and responsible for accounts and budgeting • Maintain service desk, e.g. logging calls, schedule repairs, create, follow-up and close calls, order spares • Manage all general HR related processes and procedures e.g. leave requests, uniforms, staff loans• Manage and maintain office, facilities, vehicles and ICT equipment• Producing documents, reports and stats • Line management of cleaning staff

Stellenbosch

Working in Jasco Trading my role was to provide full Administrative, Financial, HR, Facilities and IT support to the Development Manager and other team members. • Inbox management – responding and actioning all emails and posts• Extensive diary management, including organisation of all meetings, events, social occasions and training• First point of contact within the department and branch and reception management• Maintaining all filing systems • Processing all expenses • Monthly asset reconciliation, query resolution and yearly audits• Manage, maintain and develop the department’s administrative systems and responsible for accounts, budgeting and general HR assistance• Create and maintain service desk, document and financial management systems • Manage all general HR related processes• Manage and maintain office, facilities, vehicles and ICT equipment• Producing documents, reports, stats, minutes and presentations • Attending all meetings and briefings • Carry out research as required • Line management of cleaning staff• Organising all local and overseas travel and accommodation and co-ordinating itineraries • Liaising with the IT department for desktop and server support• On boarding of new staff, e.g. IT equipment, office space, furniture, access control, parking • Manage and maintain all Software and Partnership renewals• Provide quality assurance and product release support and documentation • Manage and administer all databases for the development and quality assurance department

Cape Town Area, South Africa, Pretoria Area, South Africa

Working at Telkom I was managing and overseeing the order processing and billing of the department and do quality assurance and testing of the financial system. • Planning and implementing the strategic direction of the Non-Voice department • Leading ordering processing and billing team meetings • Compile, implement and monitoring of the annual operational plans • Line management of Customer Service Representatives• Compile and arrange training schedules for the team• Performance Assessment and feedback to team • Manage and resolve all complex account queries• Processing orders and billing accordingly • Functional, integration and design testing of financial system • Compile documents, project report and stats• Provide End user training and support

Certificate, Effective Customer Relations

What Is Customer/Client Relations Building? The 4 stages of building a relationship Difference Between Customer and Client Some Horror.

Certificate, Basic Office Administration

The Importance of Office Administration The Reception Area Telephone Etiquette Listening Skills Storage and Retrieval of Information.

Certificate, The Practical Personal Assistant, The Practical Personal Assistant

Certificate, Skills For Administrative Assistants Workshop, Skills For Administrative Assistants

Certificate, Ms Word Advanced, Ms Word Advanced

Certificate, Ms Xcel: Advanced, Ms Xcel: Advanced

Matric, Gr12, 12

Matric