Sheryl (Sherry) Tapia Email and Phone Number

Specialize in guaranteeing efficient methods and driving improvements in order to achieve all critical objectives. Expert understanding of billing to cash processes. Enable smooth audits and keep all stakeholders fully informed. Administer in-depth process reviews by conducting thorough research and focusing upon resolving queries. Execute precise daily reporting, including skill-based routing and load-leveling workflow approaches. Identify root causes of faults and failures in order to successfully resolve inefficiencies and strengthen critical processes.

Analyzed A/R data for trends, pinpointed root causes, and eradicated barriers to increased performance. Partnered with stakeholders to fuel improvements and increase senior manager impact. Utilized communications and problem solving skills in order to continuously streamline customer service and boost satisfaction ratings. Guaranteed compliance with all laws, rules, regulations, and guidelines relevant to business operations. Conducted beneficial, informative review meetings with stakeholders. Led interviews for new team hires.

Recruited, developed, and managed a team that remained dedicated to reaching all goals set before them. Enforced policies and procedures on a daily basis. Conducted monthly debt review meetings that fueled visibility and swift problem resolution.

Oversaw the entire ordering process including all associated teams, issues, communications, data, goals, and targets. Excelled at diffusing escalations in order to ensure customer experience success. Fully supported the billing team. Maximized the management of customer master data, group email account, and overall ordering processes.