Sheryl Vickers Email & Phone Number

Livonia, Michigan, United States

· Oversight of HQ welcome desk, assuring security and sign-in of external guests· Receives all incoming calls to world headquarters, determines needs of the caller and follows through to ensure individual is directed to appropriate party. In coordination with third-party vendor, responsible for inventory management of employee food service offerings· Assists multiple times monthly with food service requirements for meetings and other departmental events· Liaison with security team to ensure transfer of daily information for welcome desk· Assists with shipping and receiving documentation· Assists with planning and implementation of company events for 230+ employees· Assists HR Administrator with numerous tasks, including scheduling interviews through the Microsoft Teams platform, arranging New Hire Orientations and updating employee records using EXCEL.· Point of contact for successful HQ volunteer engagement with ChapterOne, an online reading program; coordinates logistics with third-party nonprofit; ensures employee documentation for program and plans end-of-year celebration with students

General management and bookkeeping responsibilities supporting the daily activities of our family business, Triad Performance Gym. Familiar with Quick Books, Club Ready Scheduling & Payment Software, and payroll software as well as an inventory support software.· Launched and handled management of Smoothie Café· Greeted Cafe’ customers as well as potential gym customers, helping to solve any customer issues or general support needs

Specialist in customer service within the Jewelry Industry. Knowledgeable about all aspects of jewelry merchandise within the store. Expanded knowledge by becoming certified with the American Gemological Society. Accepted into the Hearts on Fire University and became a Certified Hearts on Fire Diamond Specialist.· Learned how to merchandise fine jewelry to encourage and increase sales· Received consistent bonuses for meeting or achieving personal sales goals

Customer Service duties of maintaining comfort of all passengers as well as their safety while in flight. Due to numerous customer satisfaction awards chosen for elite program working with British Airways in partnership.· Learned how to problem solve quickly inflight with limited support· Learned Emergency and Lifesaving Techniques· Calmed and comforted passengers in difficult situations

Ramp and gate agent assigning seat, issuing boarding passes and luggage handling for airline customers. Due to achieving a high level of customer care was assigned to Presidential Suite, offering VIP Client services with ticket and seat management, and hospitality.· Perfected customer service skills· Able to work with all personalities and needs of customers