Sheryl Johnson Email & Phone Number

Raleigh, Nc, Us

Raleigh, Nc

Global Director for NA, LATAM, EMEA, APAC for top pharmaceutical company for their emergency use authorized COVIC-19 vaccine. Key responsibilities include ongoing oversight of medical information contact center activities, including monitoring KPIs, metrics and reports, to ensure quality standards are being upheld in a compliant manner.

Raleigh-Durham-Chapel Hill Area

Responsible for "ground-floor" implementation of COVID-19 Contact Center for the US and Canada supporting one of the top pharmaceutical companies in the world. Key activities include oversight of the daily operations of the 3rd party medical contact center from staffing to metrics and financials for the call center. Ensure that call center staff are appropriately trained on processes and scientific content. Work in close collaboration with pharmacovigilance and quality assurance and ensure compliance for call center operations and regulatory reporting.

Raleigh-Durham, North Carolina Area

Operations manager of multiple teams within pharmaceutical industry customer service call center providing patient support and on-label medical information to healthcare providers. Oversight of all operations on the desk and ensuring meeting SLA's and management of 55+ direct reports.

Raleigh, Nc

Complementary worker onsite at GSK, RTP for the Customer Response Center and Health care support teams. Manager of health care providers providing call center services to patient and their caregivers. Highly involved in new program development for center. Lead for training and onboarding of new hires, continuous training and quality review of calls.

Research Triangle Park, Nc

• Participated on Call Engagement team to bring call center expertise to the highest quality• Develop and sustain medical knowledgebase to provide accurate and essential information for clinical and scientific inquiries from healthcare providers• Database management and scientific development responsibilities for HIV and dermatology medical information

Research Triangle Park, Nc

• Team Lead for database content and legal review for vaccines, ED franchise, Oncology, sampling, Who is My Rep Processes, and GSK Speaker Programs• Team leader in written correspondence business improvement project and Social Media Twiiter program.• Completed adverse event reports, product quality compliants, provided medical discussions across entire portfolio Completed team training for disease states and pharmaceuticals• Participated in multiple Wellness Health Fairs with Payor Markets for Health Education for multiple disease states and diverse patient populations

Mooresville, Nc

Provided medical information for health care professionals and consumers for oncology products.

Smithfield, Nc

Supervised unit dosing, accurate, order entry, monitored kinetic dosing, narcotic dispensing, and supervision of pharmacy technicians.