Sheryl Johnson Email and Phone Number
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Sheryl Johnson is a Sr. Director North America Operations at Alphanumeric Systems. She possess expertise in pharmaceutical industry, oncology, clinical research, pharmacovigilance, medical writing and 14 more skills.
Alphanumeric Systems
View- Website:
- alphanumeric.com
- Employees:
- 464
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Sr. Director North America OperationsAlphanumeric SystemsRaleigh, Nc, Us
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Global Director Medical Information - Covid-19 Contact CenterAlphanumeric Systems Oct 2021 - PresentRaleigh, NcGlobal Director for NA, LATAM, EMEA, APAC for top pharmaceutical company for their emergency use authorized COVIC-19 vaccine. Key responsibilities include ongoing oversight of medical information contact center activities, including monitoring KPIs, metrics and reports, to ensure quality standards are being upheld in a compliant manner.
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Director North America VaccinesAlphanumeric Systems Oct 2020 - Oct 2021Raleigh-Durham-Chapel Hill AreaResponsible for "ground-floor" implementation of COVID-19 Contact Center for the US and Canada supporting one of the top pharmaceutical companies in the world. Key activities include oversight of the daily operations of the 3rd party medical contact center from staffing to metrics and financials for the call center. Ensure that call center staff are appropriately trained on processes and scientific content. Work in close collaboration with pharmacovigilance and quality assurance and ensure compliance for call center operations and regulatory reporting.
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Operations ManagerAlphanumeric Systems Jan 2019 - Oct 2020Raleigh-Durham, North Carolina AreaOperations manager of multiple teams within pharmaceutical industry customer service call center providing patient support and on-label medical information to healthcare providers. Oversight of all operations on the desk and ensuring meeting SLA's and management of 55+ direct reports.
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Operations Team LeadAlphanumeric Systems, Inc Oct 2016 - Dec 2018Raleigh, NcComplementary worker onsite at GSK, RTP for the Customer Response Center and Health care support teams. Manager of health care providers providing call center services to patient and their caregivers. Highly involved in new program development for center. Lead for training and onboarding of new hires, continuous training and quality review of calls.
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Sr Consultant PharmacistPpd Apr 2015 - Oct 2016 -
Medical Information ScientistGsk Sep 2014 - Apr 2015Research Triangle Park, Nc• Participated on Call Engagement team to bring call center expertise to the highest quality• Develop and sustain medical knowledgebase to provide accurate and essential information for clinical and scientific inquiries from healthcare providers• Database management and scientific development responsibilities for HIV and dermatology medical information -
Product SpecialistGsk Sep 2006 - Sep 2014Research Triangle Park, Nc• Team Lead for database content and legal review for vaccines, ED franchise, Oncology, sampling, Who is My Rep Processes, and GSK Speaker Programs• Team leader in written correspondence business improvement project and Social Media Twiiter program.• Completed adverse event reports, product quality compliants, provided medical discussions across entire portfolio Completed team training for disease states and pharmaceuticals• Participated in multiple Wellness Health Fairs with Payor Markets for Health Education for multiple disease states and diverse patient populations
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Consultant PharmacistPpd Oct 2004 - Aug 2006Mooresville, NcProvided medical information for health care professionals and consumers for oncology products.
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Inpatient Staff PharmacistJohnston Memorial Hospital May 2003 - Oct 2004Smithfield, NcSupervised unit dosing, accurate, order entry, monitored kinetic dosing, narcotic dispensing, and supervision of pharmacy technicians.
Sheryl Johnson Skills
Frequently Asked Questions about Sheryl Johnson
What company does Sheryl Johnson work for?
Sheryl Johnson works for Alphanumeric Systems
What is Sheryl Johnson's role at the current company?
Sheryl Johnson's current role is Sr. Director North America Operations.
What is Sheryl Johnson's email address?
Sheryl Johnson's email address is sh****@****pdi.com
What is Sheryl Johnson's direct phone number?
Sheryl Johnson's direct phone number is +191980*****
What are some of Sheryl Johnson's interests?
Sheryl Johnson has interest in Social Services.
What skills is Sheryl Johnson known for?
Sheryl Johnson has skills like Pharmaceutical Industry, Oncology, Clinical Research, Pharmacovigilance, Medical Writing, Vaccines, Infectious Diseases, Pharmacists, Medicine, Customer Service, Medical Affairs, Pharmacy.
Who are Sheryl Johnson's colleagues?
Sheryl Johnson's colleagues are Henrique Fernandes, Dorothy J. Spears, Nabilo Morino, Mina Singh, Pharmd, Ms, Rph, Bianca Marr Fernandes, Olena B., Tina C..
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