Sheryl Bard Email & Phone Number

Los Angeles, Ca, Us

Los Angeles Metropolitan Area

Greater Los Angeles Area

Greater Los Angeles Area

Designing beautiful storage spaces and wallbeds all over L.A.'s South Bay and Orange County California. Contact me for free Consult.

Greater Los Angeles Area

100% Awesome Medical Apparel! For every set of scrubs sold, FIGS gives a set to a healthcare provider in need.www.wearFIGS.com• Built the Customer Experience department from the ground up. Implemented Zendesk, Exchange-it, chat, integrated social media channels into Zendesk. • Orchestrated support center processes and initiated new methodologies and tools which significantly increased efficiency and reduced customer response times.• Retraining, restructuring and troubleshooting existing customer service systems• Revised and upgraded the staff position descriptions and created needed support positions. Recruited, hired, trained and mentored 12 additional customer service staff• Create monthly, quarterly and yearly analytical reporting.

• Handle all customer experience issues, technical product questions and escalation tickets• Improved customer experience guest-satisfaction rating from 64% to a current 100% within 1 year; ensured the swift resolution of customer issues to preserve customer loyalty while complying with company policies.• Standardized support center processes and introduced new customer eperience methodologies and tools. Significantly increased efficiency and reduced customer response times.• Increased online sales from 4,000 per month of online sales to $74,000 + per month in product sales via customer “sales through education” via direct communication only.• Collaborated with new Chief Marketing Officer to Plan and coordinate marketing and promotional activities for retail website online store and social media outlets to increase online store sales even further to a current $115,000 + per month in the first 2 months of new marketing efforts.• Increased customer sale conversion rate from 6% to 43% in 1 year.• Retraining, restructuring and troubleshooting existing customer support systems.• Revised and upgraded the staff position descriptions and created needed support positions. Recruited, hired, trained and mentored additional customer service staff.• Currently expanding the departments customer experience reps to include social media monitoring and incorporating chat services• Responsible for distributor, salon, and end user exchanges and refunds • Create monthly, quarterly and yearly analytical reporting.• Oversee, shipping and field staff for proper order procedures and customer satisfaction.

Greater Los Angeles Area

• Education/Sales through one-on-one and large group presentations and education across the U.S. and International on pharmaceutical grade hair restoration and anti-aging products and supplements• Stage Presenter at national and regional trade shows• Educate distributor owners and sales representatives, medical personnel, salon and spa professionals, and end users on technology, ingredients, and benefits and use of products• Responsible for new distributor product launches in the U.S. as well as Internationally• Responsible for education and motivational support for over 80 national and International distributor sales representatives • Retraining, restructuring and troubleshooting existing challenging accounts to increase sales and product knowledge • Work within a 70% travel, 30% home office structure based in Los Angeles, CA.

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