Sheryl Burns Email & Phone Number

Detroit, Mi, Us

Troy, Michigan, United States

Top sales and service performer with a passion for connecting with guests and providing creative solutions to their organizational challenges. Proven leader in growing membership in company-wide loyalty program. Design custom spaces for guests’ homes and businesses utilizing design software and managing leads and relationships via Salesforce. Offload shipments and merchandise departments according to planograms, ensuring complete product availability for a pleasant guest shopping experience. Process and retrieve online orders for store pickup (BOPIS).

Sterling Heights, Michigan, United States

Freelance design focused on logo creation, branding materials, advertising, copywriting, illustration, and package design, employing attention to detail with emphasis on flawless design layout. Photographic specialties include portrait, landscape, product and macro.

Warren, Michigan, United States

Designed product packaging in 13+ languages for $20 million consumer packaged goods company, collaborating with vendors and international distributors, and established in-house record retention system to ensure accuracy of future print runs. Controlled $450,000 advertising/marketing campaign, negotiated annual contracts, and designed all related print and digital advertisements using Adobe Creative Cloud software (Photoshop, Illustrator, InDesign) on Mac platform. Wrote and published succinct, effective press releases. Designed, assembled, and shipped product marketing mailers for targeted campaigns to dentists and doctors. Maintained company website using HTML on WordPress content management system. Collaborated with SEO Manager on creating social media campaigns based on trending keywords to increase online presence and to grow the business in-store and online. Organized all company events and group outings, selecting venues, negotiating vendor contracts, sending out communications, and designing all creative related to the events.

Sterling Heights, Michigan, United States

A collaboration of two like-minded individuals with an appreciation for organic and flavorful food. Our goal was to provide individuals with high quality, nutrition-dense foods that are healthy and bursting with flavor. We created raw food snacks that appealed to people from all walks of life, not just raw foods enthusiasts.

Troy, Michigan, United States

Produced wide format graphics, designed custom illustrations, wall decor, branding/identity materials. Partnered with local schools to conduct design contests to engage community in the arts. Maintained company Web site with respect to product designs and content.

Clinton Township, Michigan, United States

Managed daily operations for $35 million upscale discount retailer with intense focus on overall guest satisfaction while ensuring merchandise was fully stocked and set according to company planograms. Recruited, interviewed, and developed prospective talent. Administered in-store safety strategies, reinforcing and rewarding safe work behavior and adherence to corporate regulatory compliance. Delivered honest feedback, corrective action, mentoring and recognition to attain top level performance from employees. Evaluated operational performance results and implemented action plans to achieve departmental goals.

Detroit, Michigan, United States

Acted as liaison between internal GM clients and call center personnel, defining business objectives, managing budgets and delivery requirements, planning and executing programs for six separate dealer business units. Consistently exceeded GM client and dealer satisfaction goals by monitoring daily call center metrics and analyzing case handling procedures to ensure they conformed to established operational objectives set forth by internal GM clients. Developed, launched, and integrated new dealer support programs seamlessly due to hands-on approach in accurately updating knowledge databases, designing supplemental training materials and adhering to project timelines.

Detroit, Michigan, United States

Analyzed warranty and dealership technician training data, created reports to identify excessive warranty expenses, and presented solutions for improvement along with action plans to eliminate warranty waste at dealership and market area level. Designed and delivered technical training of proprietary software applications and actively participated in user acceptance testing (UAT). Received recognition for web-based program I developed for Area Service Managers to use when consulting with dealerships on improving customer satisfaction scores.

Detroit, Michigan, United States

Responded to General Motors dealership inquiries related to service, warranty claims, policies and procedures, and safety recalls. Appointed to lead team of specialists to maintain quality and integrity of Certified Pre-Owned program. Provided invaluable service expertise in design and delivery of service training for incoming specialists.

Pontiac, Michigan, United States

Recognized for superior case handling through extensive research and unequivocal care for the customer. As a time-saving measure, redesigned resolution report for executive leadership team, resulting in a more concise summation of events. Managed team of vehicle repurchase coordinators, approving all documents prior to case closing. Established comprehensive vehicle disclosure guidelines to ensure proper disposition of repurchased vehicles.

Troy, Michigan, United States

Managed staff and store operations, consistently exceeding company sales goals utilizing the “Priority One” sales approach. Merchandised according to visual planograms. Motivated employees through ongoing training and continuous improvement strategies. Worked overnight and managed dedicated team to ensure adequate stock levels during holiday season; responsible for off-site storage and transportation of product.

Bachelor Of Fine Arts, Graphic Design

Activities and Societies: Golden Key International Honour Society, Graphic Design Club, AIGA• 4.0 GPA, Graduated Summa Cum Laude •.

Associate Of Science, Graphic Design

Activities and Societies: Golden Key International Honour Society, Graphic Design Club, AIGA• 4.0 GPA, Graduated Summa Cum Laude •.

Education record

Studied nonprofit management

Bachelor Of Arts, Anthropology

Activities and Societies: Golden Key National Honor Society, Anthropology ClubMy love of culture and history sealed my fate.

Diploma, College Prep

Activities and Societies: National Honor Society, Amnesty International, Service Club, International Club, SADD3.6 GPA overall, 4.0 GPA.