Train staff to verify patients’ dental and medical insurance coverage and benefits.Audit & load insurance plans into the Dentrix database. Work with billing dept to insure proper billing to insurance companies. Create standardization for data collected to support front desk personnel for 14 offices. Go to contact for all things related to insurance by office managers and staff.

Fulfilled all Frontline Management responsibilities in the Cash Lanes,Smaland, and the Customer Service Dept., in the absence of the manager, in a large box store with sales of approximately $80 million a year. Supported the Front Line Team to improve meeting with the customer before, during and after the store visit. Assisted in the development of solutions to ensure positive customer experiences.Hired, trained, supervised and motivated a Frontline staff of 32+. Opened and closed the store and oversaw cash control & daily reconciliation. Prepared daily sales reports and cash audits, performance evaluations and employee schedules. Addressed and analyzed customer and employee concerns at the Point of Service. Partnered with Safety & Security to ensure adherence to policies, procedures and internal audits. Assisted in maintaining a friendly, safe, clean, orderly store in “shape as new”.

Delivered the companies commitment to excellence in customer service and loyalty. Work on site, at multiple locations to manage sales & collections, worked with customers, oversaw operations, maintained facilities and surrounding grounds. Responsible for representing the company with professionalism & expertise while ensuring the customer receives an overall excellent experience.Most requested Relief Manager by Property Managers in the District.

Provide efficient and accurate customer service to inbound callers, some of an Emergency nature, using online mapping systems to assure on-site compliance and safety.

Customer Service Specialist and Retail Store Sales Associate Contract Work

First point of contact for all HR incoming phone, web, e-mail and in person inquires related to Benefits and in support of Open Enrollment. Managed inquiries, requests, and cases to closure; appropriately escalated complex cases while providing outstanding customer service to employees, retirees, and carriers. Coordinated and completed various Human Resources and Health and Welfare processes as required.

Successfully researched, analyzed and resolved health insurance eligibility, billing and computer system issues for 200,000 + members. Billed, collected and reconciled monthly payments. Updated and modified company records to reflect changes requested by the state of Connecticut and policy holders from month to month.

Assisted 140,000 + members and providers with their health insurance benefits, policies and claims. Researched and analyzed problems and provided accurate education, information and solutions within HIPPA guidelines. Provided first class customer care in a computerized call center setting.

Successfully managed all operations of a direct sales business including office administration. 14 years building and maintaining strong customer relationships. One on one consulting and group sales and recruiting.

Managed overall office operations for a successful small business. Built and maintained solid relationships with customers, associates and home office staff. Cash receipts, post payments, bank deposits, credit card processing, data entry. Anticipated the needs of the associates and business owner. Commuted state to state.• Successfully introduced the use of personal computers and a hard data filing system • Assisted in planning and staging small group and large 500 + customer sales events

Provided a wide range of assistant and secretarial duties to the president, sales department and land mobile communications dealer network. Anticipated the needs of the president and sales department.