Sheryl Daniel Email and Phone Number

• Research and evaluate technology necessary to develop course redesign• Developed training materials and facilitated technology workshops geared to course redesigned, aimed at increasing pass rate for low income students enrolled in college • Implements and maintains instructional technology systems.• Develop and build survey and assessment connected to learning objectives • Diagnose, correct problems and support issues related to the learning management system and other instructional technology systems.• Develop multimedia materials including e-training, audio visual presentations, newsletter, using platform such as PowerPoint and Adobe InDesign, Adobe Premiere, SnagIt, Doceri, and TechSmith Relay• Create policy and procedure on technology usage • Create and maintain inventory database for all technology usage • Develop and manage technology purchasing process • Create and execute software testing

Diagnosed, and troubleshot software application issues Conducted new user technology training.Created and maintain knowledge base using SharePoint. Managed users in Active Directory, including setting permissions, reset password, and add users to various distribution list. Removed, add user and grant permissions, updated tables using MySQL scripting Developed, documented and implemented standard operating procedures and customer service guidelines relating to IT support

Conducted training on newly purchase product to external customers.Assisted customer in setting up and configure mail serverDiagnosed compromise server and provided resolution to customerResponded to external complaints about network abuse Documented and resolved all DMCA (Digital Millennium Copyright Act) complaintsDeveloped, documented, and implemented standard operating procedures relating to networkabuse

CUSTOMER SERVICE SUPERVISOR | SPIRIT INCENTIVES | 4-1998 TO 9-2001Conducted new customer training .Facilitated Customer service training workshops Resolved all customer service escalation callsFostered a strong work culture, focusing on professional development and nurturing a cohesive and productive team