Customer Service Mananger
Current- Coordinator of two outside warehouse consignment programs - Developed reporting and data flow process- NAFTA coordinator - Developed new commercial invoice documents and program to maintain compliance with NAFTA regulations. - Provide administrative support for $2.3MM stocking program, including stock replenishment, daily reports, invoicing, and inventory reconciliation- Developed procedures for Customer Service and Receiving/Shipping departments that reduced documentation and paper usage by 50%- Customer relations and problem resolution- Quotations, maintain customer files, and pricing database- Create and distribute sales and production reports