Sheryll R. Email & Phone Number

Duties and responsibilities: • Transcribe audio files (involves general, medical and legal transcription)

Respond to customers’ queries about their telco service by email

Help improve the quality and safety of online content by making sure that they are placed in the right category and do not include illegal items

Duties and Responsibilities:• Generate leads, farm batches, review websites• Negotiate with webmasters through email• Build links for SEO purposesTools used: Trieste, Slack, Gdocs, Skype

Duties and responsibilities: • Contact students and schedule them three times a week depending on their availability through phone or Skype calls, email and SMS• Offer online training related to students’ courses• Work with an Australian trainer hand in hand• Motivate students and encourage them to pursue their online training• Database Management - update and monitor the database on a daily basis• Appointment setting - book and schedule training sessions using MS Outlook.Tools used: Skype; Salesforce CRM - database/ tracking; MS Outlook

Email Support (2010 - 2013)• Answer multiple billing and technical concerns from customers in a timely manner• Classify complaint from non-complaint queries and escalate accordingly• Send end of day reports to immediate supervisorPhone Support (2008 - 2010)• Provide excellent customer service through phone calls (Inbound)• Process billing concerns and complaints• Investigate the bills breakdown• Send end of day reports to immediate supervisorTools used: Avaya, Cisco, Siebel CRM, RightNow

Duties and responsibilities: • Receive inbound calls to answer concerns and give updates• Conducted outbound calls for follow ups• Send emails and text messages for resolution and follow ups• Track calls on a daily basis and create end of day reports

Duties and responsibilities:• Process 201 files• Update employees' directories and other personal information