Sheryl Mills Email & Phone Number

Oklahoma City, Ok, Us

Oklahoma City, Ok, Us

Oklahoma City, Ok, Us

Supervisor of Business Systems, leading two successful Agile Teams, enhancing and supporting multiple applications and integrations, and helping provide insights as the company grows and flourishes.

Oklahoma City, Ok, Us

Senior Business Systems Analyst and Scrum Master for the Merchandise Technology Team, supporting and enhancing third party supplier portal applications and integrations with internal systems. Leading development initiatives for business requirements to provide new and enhanced functionality, as well as automation.

Product Manager and Senior Business Analyst for the LCSS Program for the FAA, at the Mike Monroney Aeronautical Center, providing Information Technology support for Supply Chain at the Logistics Center. Certified and actively supporting the SAFe Lean Agile development effortsInterfaced with Stakeholders, Management and SMEs to ensure prioritized needs are captured and translated into accurate project and initiative requirements. Worked closely with Product Owners and Development Teams to facilitate efforts, ensuring software and systems are providing optimal support for the business as well as best practices, and that requirements are met. Provided software Release Management support for Systems Teams.

Reston, Va, Us

Product Owner and Senior Business Analyst for the LCSS Program for the FAA, at the Mike Monroney Aeronautical Center, providing Information Technology support for Supply Chain at the Logistics Center. Instrumental in enabling Agile development processes, and certified in SAFe Lean Agile. Interface with business members and SMEs to ensure prioritized needs are conveyed and translated into proper requirements. Work closely with development and systems teams to facilitate efforts to ensure software provides optimal support for business and best practices, fulfilling requirements.

Oklahoma City, Ok, Us

PROJECT MANAGEMENT, ANALYSIS, TEAM LEAD, CROSS-FUNCTIONAL TEAMSLed PreSpud Team in providing best-in-class application and customer supportProvided Project Management for departmental and enterprise application-based projects, including PreSpud Business Unit Workflows, GeoScience, Training/Housing, Drilling and Directional Drilling Services, Accounting, Inventory Management, etc.Performed Analysis for both application and process improvementIntegral in creating and implementing a standardized SDLC Process for entire IT DepartmentWorked closely with developers, infrastructure teams, engineers, scientist and business membersCreated Training programs, and performed Train the Trainer sessions

Us

PROJECT MANAGEMENT, APPLICATION ANALYSIS, TEAM LEADEstablished Executive Communication plan for Mortgage Division's projects and initiativesPerformed Project Management for small to large-scale projects, including Website, Telephony, Document creation and Training application initiativesProvided application evaluation and improvement analysisNegotiated with and managed software VendorsCreated application, user and training documentation

Dallas, Tx, Us

PROJECT MANAGEMENT, ANALYSIS, VENDOR MANAGEMENTLed Retail Application Support Team, assisting store personnel as well as Tier 1 Help Desk and Tier 2 Support teamsWorked directly with developers, engineers and management for continuous improvement and change managementManaged Vendors and negotiated purchases, upgrades and support contractsCoordinated integrations with ERP/Accounting, Inventory and Marketing applicationsPerformed escalated analysis for billing detail records and revenue data as needed

Us

PROJECT MANAGEMENT, ANALYSIS, SYSTEM ADMINISTRATION, DEVELOPMENTLed Application Support Team, assisting both Retail and Call Center employeesManaged application, hardware and software vendor relationships and negotiations, including enterprise document imaging and web-based integrated contract creation applications, point-of-sale applications and core call center telephony and billing applicationsWorked directly with vendors and engineers on implementations, scheduling, support and upgrades for mediation and provisioning applicationsImplemented Lawson ERP system, Nortel Mediation system, and numerous billing system conversionsDeveloped documentation and training for Tier 1 and Tier 2 Support teams to improve first-call resolution success