My key portfolio focuses on the Resilience Trails, Skillseed’s flagship programme, which covers the topics of social mobility and social inequality. The Resilience Trails is a place-based, asset-driven and community-led programme that provides flexible, high wage and home-oriented work and upskilling opportunities to lower-income families, through engaging residents as Community Guides to lead paid community trails. Besides the Resilience Trails, I have also led learning journeys and… Show more My key portfolio focuses on the Resilience Trails, Skillseed’s flagship programme, which covers the topics of social mobility and social inequality. The Resilience Trails is a place-based, asset-driven and community-led programme that provides flexible, high wage and home-oriented work and upskilling opportunities to lower-income families, through engaging residents as Community Guides to lead paid community trails. Besides the Resilience Trails, I have also led learning journeys and study trips on sustainability, and facilitated workshops on community engagement.Community Building: - Lead, manage and execute sales and operations for flagship Resilience Trails programme, experiential learning journeys, and overseas learning trips - Support business development through consultative sales, proposal development and pitching to potential client-partners - Co-developed 2 new Resilience Trails as part of the programme expansion- Customised 3 existing Resilience Trails for youth leaders - Facilitate the Resilience Trails and experiential learning journeys for various demographics (e.g. youths, educators, local and foreign ground up leaders, officers from corporate and government sectors) - Curated and facilitated an overseas study trip on sustainability for undergraduates (SMU Pathfinders 2023), including management of budgets- Represented Skillseed in 3 guest lectures at NUS and a booth at the Asia DEI Summit to share about Skillseed’s work in creating communities of trust and empowering under-resourced communities - Ideate and craft social media posts (e.g. on LinkedIn, Instagram, Facebook) to boost brand visibility Capability Building: - Conducted 8 training workshops on community engagement for tertiary students and grassroots volunteers (e.g. Asset-Based Community Development, Effective Facilitation, Emotional Awareness, Intentional Listening) with an average satisfaction score of 4.4 / 5.0 Show less

- Managed relationships with over 20 corporate clients, including special education schools, government agencies and private companies, to undertake contract renewals and value add to current service provision- Generated leads and conducted cold calls with potential B2B partners for sales opportunities - Strategized plans with marketing team to develop a targeted B2B outreach event and collaterals to support sales- Led a team of 3 staff in the transitioning of operational tasks

- Liaised between internal and external stakeholders to develop ideas and plans for collaborations and CSR projects- Recruitment and screening of volunteers - Managed multiple remote volunteering programmes - Streamlining and refreshing of volunteer management system

- Prepared intake assessment reports for clients facing mood disturbances and financial difficulties - Designed infographics for mental health resource kits and symposium event, targeted at raising awareness of depression and self harm - Collaborated with stakeholders to secure speakers, sponsors, and logistics for outreach events and annual symposium event- Participated in and transcribed a four-session workshop on breathing and relaxation techniques