Sheryn Ramírez Email & Phone Number

Toronto, On, Ca

Toronto, Ontario, Canadá

Colombia

• Collaborated with firms in the logistics sector, serving as a consultant, advisor, and strategist for U.S. clients.• Monitored performance goals and deadlines in alignment with Hubtek's plans and vision, effectively communicating them to team members, and led the sales team to achieve the highest profit and performance for ten consecutive months within the company.• Addressed complaints and resolved issues for U.S. customers and team members, serving as a mediator in conflicts between clients and employees, successfully fostering 100% collaboration.• Two-time recipient of the prestigious "Astronaut of the Month" award for outstanding leadership as a hubmaster, recognized for exceptional teamwork, passion, and results-driven approach to achieving organizational goals.

Estados Unidos

• Made 100 outbound calls daily to prospective clients in the logistics industry, adhering to key performance indicators (KPIs) such as profit, quotes, and margin.• Adhered to call scripts and guidelines for efficient communication with customers.• Delivered information about Inxpress' services and adeptly addressed any issues that arose during the sales process.

Bogotá, Distrito Capital, Colombia

• Promoted the organization's products, researching potential customers in the food sector. Compiled a report with over 500 potential customers after conducting a market study.• Managed over 50 customers throughout the sales cycle, facilitating communication between domestic and international parties to comprehend customer requirements and coordinate orders.• Handled administrative responsibilities, collaborating with the HR department in the selection of personnel and training.

Bogotá, Capital District, Colombia

• Collaborated with over 20 U.S. commercial and state clients to emphasize the value of SNTC (Cisco tool).• Accurately forecasted and reported activities in alignment with expectations using CRM (Salesforce).• Cultivated high-level relationships within business accounts, resulting in increased product and service business.

Postgraduate Degree, Human Resources Management/Personnel Administration, General

Curso En Linea, Business

Licenciatura, Relaciones Internacionales