Shesna P A

Shesna P A Email and Phone Number

Lead Business Analyst @ UST
Kerala, India
Shesna P A's Location
Kerala, India, India
About Shesna P A

Analytical and detail-oriented Technical Writer with 8+ years of experience in the Fin-tech, HRMS, and eCommerce domains. Skilled in creating product documentation, user guides, and technical content that effectively communicates complex information. Experienced in collaborating with subject matter experts to develop technical content with supporting visuals and videos, enhancing user understanding.Proficient in using various tools and platforms, with a strong understanding of design thinking, SDLC/Agile methodologies, and usability heuristics. Recognized for improving content discoverability and reducing support tickets through high-quality documentation.Technical Skills:-Structured Authoring: Adobe RoboHelp, Confluence, HelpNdoc-CMS: WordPress, SharePoint-Web Technologies: XML, HTML-Project Management: JIRA, Trello-Version Control: Bitbucket, GitHub-Screencasting & Image/Video Editing: Camtasia, ScreenFlow, Snagit-SEO Optimization: Google Analytics, Google Search Console, Ahref, Yoast SEO-Office Tools: MS Word, MS Excel, MS Visio, MS PowerPoint-Google Suite: Gmail, Calendar, Drive, Docs, Sheets, Slides, Forms-Communication: Zoom, Slack, TeamsSoft Skills: - Design Thinking: Research and analyse customer personas and deliver appropriate documentation.- SDLC/Agile Methodology: Active participation in sprints contributing to product improvement.- Usability Heuristics: Evaluate products and provide suggestions for usability improvements.

Shesna P A's Current Company Details
UST

Ust

View
Lead Business Analyst
Kerala, India
Website:
ustglobal.es
Employees:
38028
Shesna P A Work Experience Details
  • Ust
    Lead Business Analyst
    Ust
    Kerala, India
    View

Shesna P A Education Details

  • Awh Engineering College
    Awh Engineering College
    Computer Software Engineering
  • Awh College
    Awh College
    Electronics
  • Presentation Higher Secondary School
    Presentation Higher Secondary School
    Computer Science
  • St. Joseph'S A. I. G. H.S.School
    St. Joseph'S A. I. G. H.S.School
    High School

Frequently Asked Questions about Shesna P A

What company does Shesna P A work for?

Shesna P A works for Ust

What is Shesna P A's role at the current company?

Shesna P A's current role is Lead Business Analyst.

What schools did Shesna P A attend?

Shesna P A attended Awh Engineering College, Awh College, Presentation Higher Secondary School, St. Joseph's A. I. G. H.s.school.

Who are Shesna P A's colleagues?

Shesna P A's colleagues are Vasu Deva, Krishnamoorthi Nagarajan, Jyothilekshmi S, Margarita Estel Mendiola, Blake Whitlow, George Koshy, Jayshri Bankar.

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