Customer Care Agent
* Answering calls from Hydro One customers and public regarding electricity prices, setting up accounts, billing and work requests that require electricity or impacting the electricity grid in service area* Initiating response to power outages throughout Ontario, as well as setting up arrangements for arrears and generating utility credit references for eligible customers* Communicating with various lines of business and field offices within province-wide organisation. Also serving as… Show more * Answering calls from Hydro One customers and public regarding electricity prices, setting up accounts, billing and work requests that require electricity or impacting the electricity grid in service area* Initiating response to power outages throughout Ontario, as well as setting up arrangements for arrears and generating utility credit references for eligible customers* Communicating with various lines of business and field offices within province-wide organisation. Also serving as customer advocate to ensure all available resources and tools used to generate satisfactory outcome for customers and the business. Show less