Yashaswi Shetty
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Yashaswi Shetty Email & Phone Number

Technical Support Engineer - Tier 2 at Zoom
Location: Mumbai, Maharashtra, India 6 work roles 1 school
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✓ Verified May 2026 3 data sources Profile completeness 86%

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Current company
Zoom
Role
Technical Support Engineer - Tier 2
Location
Mumbai, Maharashtra, India
Company size
16 employees

Who is Yashaswi Shetty? Overview

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Quick answer

Yashaswi Shetty is listed as Technical Support Engineer - Tier 2 at Zoom, a company with 16 employees, based in Mumbai, Maharashtra, India. AeroLeads shows a matched LinkedIn profile for Yashaswi Shetty.

Yashaswi Shetty previously worked as Personalized Support Engineer 2 at Twilio and Senior System Engineer at Infosys. Yashaswi Shetty holds Bachelor Of Engineering - Be, Electronics And Communications Engineering from Xavier Institute Of Engineering.

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About Yashaswi Shetty

Started out on a new journey as Technical Support Engineer - Tier 2 at Zoom. Worked as a Personalized Support Engineer 2 or an extended TAM at Twilio for Enterprise customer with mission critical support entitlement providing technical support for the entire Twilio product suite on the Twilio platform.Was working as a Senior Systems Engineer with 2+ years of experience in Infosys skilled at technical aspects, communication, and presentation while applying process, problem-solving and management skills to improve individual, team and organization performance. Willing to work as a key player in a challenging and creative environment where my technical, analytical and logical skills would be applied for the uplift of the organization.Roles: Genesys Associate Technical Support Engineer (VoIP) @Infosys (Test Engineer)Knowledgeable in: Application Support(Genesys), Performance testing, TCP/IP, IVR routing, Troubleshooting Networking Devices(Audiocodes, Session border Controllers), Poylcom phones, SIP softphone, Customer Experience · Product Management · Customer Relationship Management (CRM) · SIP Trunking · VoIP protocols SIP · Application Programming Interfaces (API) · Messaging API · Contact Centers · Technical Support · Google BigQuery · Kibana · Voice over IP (VoIP) · Session Initiation Protocol (SIP)Languages known: Basic C, Python(Novice), Java(Novice), HTML, CSSTools Familiar With: Loglion, Wireshark, Audacity, Amazon Workspace, Snapshot, HP performance center, Jmeter, Syslog viewer

Current workplace

Yashaswi Shetty's current company

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Zoom
Zoom
Technical Support Engineer - Tier 2
Mumbai, MH, IN
Website
zenconsultancy.co.in
Employees
16
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6 roles

Yashaswi Shetty work experience

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Technical Support Engineer - Tier 2

Zoom

Mumbai, MH, IN

Technical Support Engineer - Tier 2

Current
Zoom

Mumbai

Jul 2024 - Present

Personalized Support Engineer 2

Twilio

Bengaluru, Karnataka, India

Provided comprehensive technical support across Twilio's product suite on the Twilio platform for diverse customer base- Worked as a Senior Technical Consultant or an Extended TAM, focusing on Enterprise customers with mission-critical support needs.- Demonstrated expertise in client-facing technical support, specializing in REST API for Programmable.

Jul 2022 - Jun 2024

Senior System Engineer

Infosys

Hyderabad, Telangana, India

Advanced role in Systems Engineering with heightened responsibility for managing high-profile and complex cases- Mentored and trained new engineers, contributing to team development and knowledge sharing- Developed and maintained VoIP self-help resources, utilized internally and externally for customer support- Specialized in AudioCodes/Interaction Edge.

Sep 2021 - Jul 2022

System Engineer

Infosys

Hyderabad, Telangana, India

- Directly engaged with customers to analyze VoIP issues and deliver tailored solutions that align with their requirements- Managed and prioritized an active case queue, ensuring timely updates and driving cases towards resolution- Responded promptly to emergency "Prod Down" incidents, collaborating with senior resources to expedite problem resolution.

Aug 2019 - Aug 2021

Summer Internship

Bhoomi Analyzers

Thane, Maharashtra, India

- Collaborated closely with Sales & Marketing teams to develop websites and create corporate and product presentations in emission monitoring, combustion efficiency, process industry, renewable energy, safety, and detection sectors- Managed customer inquiries from initial contact to order execution, including product quoting, negotiation, and coordination.

Jun 2019 - Aug 2019
Team & coworkers

Colleagues at Zoom

Other employees you can reach at zenconsultancy.co.in. View company contacts for 16 employees →

GX Grissom Xue Grissom Xue Colleague at ZoomHangzhou, Zhejiang, China, China View → FW Frank Wang Frank Wang Colleague at ZoomSan Jose, California, United States, United States View → SB Sullvanna Brown Sullvanna Brown Colleague at ZoomUnited States, United States View → SS Sum Sum Yah Yah Sum Sum Yah Yah Colleague at ZoomTanjong Surat, Johore, Malaysia, Malaysia View → IJ Irene Ji Irene Ji Colleague at ZoomBeaumont Hills, New South Wales, Australia, Australia View → FW Foster Webb Foster Webb Colleague at ZoomNew York, New York, United States, United States View → JJ Jj Ju Jj Ju Colleague at ZoomTennyson Point, New South Wales, Australia, Australia View → MM Menna Mohammed Menna Mohammed Colleague at ZoomAlexandria, Egypt, Egypt View → NT Nilesh Thakor Nilesh Thakor Colleague at ZoomAhmedabad, Gujarat, India, India View → AS Alex Salgado Alex Salgado Colleague at ZoomCuautla, Morelos, Mexico, Mexico View →
1 education record

Yashaswi Shetty education

FAQ

Frequently asked questions about Yashaswi Shetty

Quick answers generated from the profile data available on this page.

What company does Yashaswi Shetty work for?

Yashaswi Shetty works for Zoom.

What is Yashaswi Shetty's role at Zoom?

Yashaswi Shetty is listed as Technical Support Engineer - Tier 2 at Zoom.

Where is Yashaswi Shetty based?

Yashaswi Shetty is based in Mumbai, Maharashtra, India while working with Zoom.

What companies has Yashaswi Shetty worked for?

Yashaswi Shetty has worked for Zoom, Twilio, Infosys, and Bhoomi Analyzers.

Who are Yashaswi Shetty's colleagues at Zoom?

Yashaswi Shetty's colleagues at Zoom include Grissom Xue, Frank Wang, Sullvanna Brown, Sum Sum Yah Yah, and Irene Ji.

How can I contact Yashaswi Shetty?

You can use AeroLeads to view verified contact signals for Yashaswi Shetty at Zoom, including work email, phone, and LinkedIn data when available.

What schools did Yashaswi Shetty attend?

Yashaswi Shetty holds Bachelor Of Engineering - Be, Electronics And Communications Engineering from Xavier Institute Of Engineering.

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