Sapna Shetty Email & Phone Number

Cincinnati, Ohio, United States

At Fifth Third Bank, I lead efforts in Global Information Security, focusing on Identity and Access Management (IAM). My work involves gathering and implementing functionality requirements, conducting audits, and defining Key Control Indicators (KCIs) and Key Risk Indicators (KRIs). I collaborate with stakeholders to refine business processes, ensuring seamless functionality, compliance, and security. Leveraging Agile methodologies, I oversee release cycle management and drive continuous process improvement across IAM workflows.I bring expertise in performing root cause analysis, developing data models using SQL and Power BI, and integrating COTS solutions. My technical skills include testing XML files, SOAP messages, and managing data mapping and logical modeling. Through these efforts, I help maintain secure, efficient, and user-focused IAM systems.

Long Beach, California, United States

Contributed to the State of NM Medicaid program by driving system integration, process automation, and compliance with HIPAA and MITA standards. Led requirements gathering, developed technical EPICs/user stories, and prepared data mapping documents for successful project implementation. Collaborated with product teams, external vendors, and stakeholders to optimize workflows in member enrollment, claims processing, and payor services.Proficient in EDI transactions (837, 835, 834, 276/277) and tools like Tableau, Power BI, and SSRS for reporting. Improved transportation and referral systems, reducing manual errors and enhancing efficiency. Supported audit readiness and state compliance through detailed documentation and weekly updates. Utilized Agile/Scrum methodologies to deliver impactful solutions across multiple workstreams.

Framingham, Massachusetts, United States

Dallas, Tx

Hyderabad, Telangana, India