Sheung Chi Lam Email and Phone Number

Client: MUFGReview IT documents for requirement alignment between business end users and ITPerform UAT testing, mainly executionTrack and report assigned QA activities per projectProvide QA consultation services to internal and external test participantsAnalyse test results to ensure functionality and provide recommendationsContribute to and monitor test planning, preparation, scripting, and execution according to test standards and procedures

Conducted user assurance testing for “Free Flow Tolling System” under testing environment prior to releasing to the public.Prepared and analysed monthly operational data using Excel.Assisted Project Manager and QA team leader in demonstrating a test case for the “Free Flow Tolling System” to the Transport Department.Performed various tasks assigned by manager, such as taking over Duty In-Charge for day-time operation.Maintained service level according to the Transport Department standards and guidelines.Gathered user requirements and specifications for back-end systems.Monitored and resolved operational issues as reported by Duty In-Charge using existing resources.Executed clerical and organizational tasks.Arranged operation staff’s duties and shifts based on information compiled from subcontractors.Communicate with subcontractors in regard to specific issues with existing operationsPerformed final-QA for problematic cases caused by various sources.Provided training and guidance to new operation staff.