Marina Shevchenko Email & Phone Number

Moscow City, Russia

Was a PO for a System of Voice Biometrics in a Call Center of the whole Bank,- Created and managed a strategy, a vision and a backlog for a product's development (including Road Map), with a strong task's prioritization based on Bank's objectives,- Carried out the digital analytics (reports from CRM and DB through SQL requests) along with the interviews with the internal (operators) and external (clients) users. Analyzed all the data and offered changes for product's and process improvements,-Collaborated with a project's teams to implement, test and validate product features,- Defined KPIs and monitored for their achievements

Moscow City, Russia

Was a PM for the Bank's Contact Center Projects:Voice Biometrics, RPA and KMS,-Collected the requirements and their agreement with all the stakeholders, creation of project documentation (Jira, Confluence, MS Project, Power Point its),-Defined the project scope, goals, deliverables, risks, tasks and resource requirements,- Leaded the planning and implementation of the project, including schedule timelines, ensuring proper communication with project team and stakeholders,-Prepared and distributed progress reports and presentations,-Managed QA from business requirements to test and validation, based on best practice and processes in the Bank,- Managed critical milestones, phasing and project finalization, all the projects have done in proper time and budget,- Coordinated the project team (in-house and also on vendor's side, up to 30 persons), organized and leaded working meetings

Moscow City, Russia

Moscow, Moscow City, Russia

Moscow, Moscow City, Russia

Moscow, Moscow City, Russia