Oleksandr Shevchenko Email & Phone Number

Haifa, Haifa District, Israel

• Lead and manage a team, ensuring all tasks are completed efficiently and on time.
• Analyze weekly reports to identify areas for improvement in operations, budgeting, and staffing levels.
• Monitor daily sales figures to track trends in customer buying behavior.
• Execute targeted merchandising and promotional plans to meet department sales goals.
• Perform opening and closing duties as part of the management team and handle cash management.
• Balance workloads to meet targets without overtaxing employees.

Kiryat Bialik, Haifa District, Israel

• Managed daily cash intake by counting out registers and tabulating profits.
• Reviewed financial statements to meet targets during the shift.
• Prepared operations data to produce comprehensive reports for management.
• Responded quickly and effectively to emergency situations as they arose.
• Communicated with other shift managers to facilitate a continuum of customer service.
• Resolved conflicts between staff members in a professional manner.

Haifa, Haifa District, Israel

• Assisted in creating promotional campaigns to increase sales and attract new customers.
• Created reports on order volume, revenue, and other key metrics related to online ordering.
• Assisted customers with online grocery orders, answering questions and providing helpful information.
• Provided customer support for technical issues related to the online ordering process.
• Troubleshot any problems or errors that occurred during checkout.
• Researched products and pricing to ensure accuracy of orders.

Dnipro, Dnipropetrovsk, Ukraine

• Managed reservations by answering calls, responding to emails and booking accommodations.
• Provided excellent customer service by addressing guest inquiries promptly and professionally.
• Performed cash duties such as taking payments, balancing accounts, handling refunds and resolving any discrepancies that arose.
• Assisted with training new staff members on front desk procedures and policies.
• Monitored occupancy rates for each day as well as weekly and monthly trends to ensure maximum revenue was achieved.
• Completed financial audits on scheduled basis.

Dnipro, Dnipropetrovsk, Ukraine

• Created and maintained daily, weekly, and monthly reports of all dispatching activities.
• Trained new staff members in proper dispatch procedures.
• Managed student records and ensured accuracy of data.
• Coordinated with faculty to ensure course availability and scheduling.
• Ensured compliance with all applicable laws, regulations, standards, and policies related to registrar activities.
• Collaborated with other departments to facilitate efficient transfer of information between systems and platforms.

Business Intelligence

The course consists of 4 modules, 250 academic hours. The course is based on original materials adapting the Israeli Telem methodology.

Master'S Degree, Agriculture, General

Master'S Degree, Business Administration And Management, General

Bachelor'S Degree, Business Administration And Management, General