Shewani Goyal (Csm®) Email & Phone Number

British Columbia, Canada

> Led and managed ERP and CRM implementation projects from initiation to completion, ensuring successful delivery within scope, budget, and timeline constraints.> Coordinated project teams, outsourcing work where required.> Collaborated with cross-functional teams to analyze digital business requirements, recording RFI and RFP responses that led to the successful implementation of digital transformation solutions> Conducted testing, training, and post-implementation support to ensure a smooth transition and user adoption.> Defined business requirements and provided analysis to increase operational efficiency.> Customized HubSpot CRM workflows, automated email campaigns, and lead scoring systems to optimize the sales pipeline and improve conversion rates for clients.> Conducted market analysis for the client's industry and generated reports for more than 30 clients enabling clients to access government grants for digitization initiatives.> Expert in managing and analyzing extensive datasets, utilizing pivot tables, data visualization tools, and complex Excel formulas to generate actionable insights and support strategic decision-making.

British Columbia, Canada

> Assisted in identifying potential clients and researching their needs.> Conducted market research and analyzed industry trends for sales opportunities.> Contributed to lead generation activities such as cold calling and email campaigns.> Maintained CRM systems and provided administrative support to the sales team.

Pune Area, India

Offshore Operations Manager for cloud-based "Renault Nissan Alliance" project. I was a client interface coordinating tasks between offshore and onsite. Project: Renault Nissan Alliance CCS> Spearheaded a 29-member ITIL-based technical support project, enhancing operational efficiency and service delivery.> Implemented ITIL frameworks, including incident management, problem management, and change management.> Developed and implemented a comprehensive Business Continuity Plan, ensuring operational resilience.> Achieved a customer satisfaction index (CSI) of over 97% through improved service levels.> Possessed deep knowledge of automobile architecture and Connect Car services.Past: Worked as a system engineer for "Microsoft" Project and handled Windows Server Administration, Microsoft Azure and Patching.Project: Microsoft C+AI Team> Utilized tools such as Azure portal, VSTS, ServiceNow, and Jira for efficient cloud operations..> Conducted monitoring and maintenance activities to ensure high availability (HA) of critical services.> Configured virtual machines, containers, and serverless functions as part of overall application architecture.> Successfully managed and monitored over 700 Windows servers in a production environment, minimizing downtime through proactive monitoring and troubleshooting.> Possessed a strong understanding of Java concepts and hands-on experience in Power BI reporting for data analysis and visualization.

Business

Bachelor Of Technology - Btech, Computer Science