Responsible for distributing room keys, registering guests, verifying reservations, and helping guests with any questions or complaintsAssisting in taking reservations, pre-registrations, and room blockingBe the first to handle and resolve guest issuesProcess payments according to procedureTasks include:Greet and register guests in a friendly mannerUpsell additional facilities and servicesPerform all check-out tasksEnsure all cash, checks, and credit card balances at the end of each shiftAnswer questions and cater to any guests needsCommunicate internally with other departments when necessaryPrepare the housekeeping boards during morning shifts

Responsible for selling and engaging fans with a full menu of ticket products including season ticket memberships, premium inventory, and group tickets. Also responsible for managing existing accounts and providing excellent service through phone calls, emails, written communication and virtual/face-to-face appointments. Tasks include: maximizing sales revenue by identifying prospects and closing sales, conducting meetings both virtually and in-person, making 60+ outbound touchpoints daily, self-prospecting and researching new sales leads and potential clients through various platforms, service existing accounts through Archtics and CRM, and representing each team with integrity and sincerity.

Present sports commentary via broadcast media as well as writing, creating, and producing content for the website, blog, podcast, and other social media profiles. Also assist in creating art for the brand, designing merchandise, and digital media production. Tasks include: preparing and delivering sports news in an insightful yet entertaining and concise fashion, conducting interviews, gathering research and maintaining daily logs of relevant material, managing social media profiles, engaging audience, writing blogs and releases, creating and editing photo and video content, and working cohesively as part of a growing team.

Oversee the success and wellbeing of the company by coordinating team projects, maintaining financial goals, ensuring that the company's mission and policies are being well represented internally and externally.Also handle primary communication and correspondence on behalf of the company with a focus on multilingual translation between English, Portuguese, and Spanish. As well as working on mural artistry, sign making, and aiding the graphic design department. Tasks include: maintaining client relations, managing travel arrangements, organizing calendar, appointments, billing, bookkeeping, data entry, accountability services, and consumer logistics.Worked here from DECEMBER 2011 - NOVEMBER 2015 & NOVEMBER 2016 - NOVEMBER 2019

In charge of overseeing the student’s schedules, booking appointments, consumer satisfaction, and sales. Tasks included: informing clients on the services and products offered, offering courteous and knowledgeable beauty advice when prompted, maintaining retail goals, contributing in the monitoring of student performance when specified, and managing the store front.

Primarily focused on advertising and publicity management, consumer satisfaction, real estate support, and general administrative support. Tasks included: social media marketing, targeted production and outreach, web design, constructing press releases and other business writing, data entry, translation, and assisting with recruitment of partners such as for their on-site sales teams and board of directors.Worked primarily for eAgent but position also entailed working for Restaurant Solutions Inc.