Sheyenne Hooghiem Email & Phone Number

Owen Sound, On, Ca

Owen Sound, Ontario, Canada

• Monitor trends, developments, and best practices in asset management and risk management including legislation and technology changes• Establish and implement asset management standards, strategies, and best practices to meet both internal and legislated requirements• Develop and implement standard processes/policies for collecting, updating, maintaining, and managing the asset infrastructure data, condition inspection, and mapping• Prepare and provide presentations to senior management and City Council on issues pertaining to asset management and risk management• Liaise with staff from across the organization to understand their goals and objectives as it relates to asset management• Support the development and administration of the City’s risk management program to identify risks, measure the impact of such risks and implement programs of risk control to minimize the impacts

Owen Sound, Ontario, Canada

• Managed City-wide software transformation project• Built and maintained a strong relationship with external vendor partner• Gathered user requirements to determine business needs of project stakeholders• Reviewed project deliverables to ensure project quality standards are successfully achieved• Communicated project and associated changes to senior leaders, managers, and staff

Owen Sound, Ontario, Canada

• First point of contact for customer phone calls to the City• Provided superior customer service to customers over the phone and in person• Updated account information for customer moves or account changes• Processed customer payments for front counter services• Drafted social media posts• Updated and refresh Corporate website pages• Developed media releases• Assisted with a variety of tax, water, and customer service administrative duties

Embro, Ontario, Canada

• Managed multiple client accounts as the only account manager• Built and maintained strong business relationships, managed tactical projects, reviewed progress, monitored deadlines, and kept projects on track.• Worked with creative, graphic, digital and account team members on tactical execution of projects.• Developed social media strategies for clients, including preparation and posting of all social media posts through digital dashboard system.• Tracked and analyzed monthly social media analytics reports, drew conclusions and implemented corrective action plans and best practices.• Collaborated in the development of marketing campaigns and other assets.• Managed production and distribution of publications for one of the agency's largest clients.• Ensured client satisfaction by actively listening and resolving customer comments and concerns.• Worked with outside vendors (such as printers or event venues) on behalf of clients.

Embro, Ontario

• Managed several client accounts independently while serving as a second point of contact for many other clients• Developed strong business relationships with clients• Managed tactical projects, including preparing timelines, review progress, monitoring timelines, and ensuring high-quality end results• Communicated effectively with clients via email, phone, online presentations, screen-share and in- person meetings.• Worked with creative, graphic, digital and account team members on tactical execution of projects.• Drafted content for social media, blogs, monthly newsletters, campaigns and other assets.• Collected, analyzed, and distributed necessary information to the appropriate team members.• Managed production and distribution of publications for one of the agency's largest clients.• Sorted and manipulated data in Excel to produce client mailing lists.• Developed spreadsheets to track status of projects and analytics.• Worked with outside vendors (such as printers or event venues) on behalf of clients.

New Dundee, Ontario

• Reviewed, critiqued, and created content for eBay and Amazon listings for aftermarket products.• Managed relationship with external marketing partner through utilizing strong communication skills to provide clear and concise direction.• Conducted research and analyzed results to determine market sizes for business opportunities.• Coordinated, tracked, and managed the flow of projects and tasks for multiple team members.• Researched, analyzed, and assessed market data.• Assisted management with development of sales reports and metrics.• Worked with product development team members to optimize product specifications.

Waterloo, On

• Developed and managed a multi-million-dollar budget to ensure accurate and timely invoice processing.• Coordinated Sweepstakes prize presentation by organizing logistics, payment, and promotional activities.• Managed marketing projects using effective collaboration and delegation techniques with other key members of the marketing team (copywriters and designers) to ensure projects were completed on time and to a high degree of quality.• Drafted and proofread marketing and advertising copy.• Reviewed and critiqued work of designers and writers to ensure flawless marketing materials.• Analyzed market and competitive trends as well as consumer preferences to identify potential markets and develop strategic brand positioning.• Collaborated with business units to provide marketing support and drive company growth.