Sheyla Barcena Bocos Email & Phone Number

Ireland

Dublin

• Process PO and non-PO invoices, ensuring correct matching to PO and coding of invoices.
• Identify and analyse aged invoices and take corrective action to ensure AP aging is within terms.
• Perform regular account reconciliations for high volume vendors and vendors in dispute.
• Manage trackers for critical suppliers.
• Query Resolution - responding to all internal/external queries in a timely manner, using sales force and service exchange platform for it.
• Mentoring and training provided to new hires.

Galway

• Managing a portfolio of accounts being their main contact for queries and escalations.
• Monitored monthly measures to analyse efficiency and effectiveness against targets which ensured both quality of program and progress. Reducing the number of escalations by 70%.
• Presentations new product releases to customers which generated customer satisfaction and engagement with the company.
• Onboarded new customers by demonstrating products and functionally in a simulation of their business.
• Conducted weekly meetings with customers and increased customer satisfaction by 80%.
• Facilitated team meetings, performance reviews, salary administration and team mentoring which increased team engagement and effectiveness.

Santander Y Alrededores, España

• Managed a portfolio of accounts, advised customers on investments and mortgages.
• Consistently achieved quarterly sales targets.
• Analyzed information and prepared plans best suited to individual client’s requirements.
• Conducted in-depth reviews of clients' financial circumstances, current provision and future aims.
• Contacted clients with new financial products or changes to legislation that affected their savings and investments.
• Produced financial reports per customer increasing customer satisfaction.