Sheyla Gonzalez-Perez Email & Phone Number

Charlotte, North Carolina, United States

- Provided excellent customer service by keeping both company goals and customer expectations in mind during daily tasks.- Efficiently operated ground service equipment to facilitate the smooth handling of baggage and cargo.- Skills utilized: Customer Service, Task Prioritization, Problem Resolution.

Remote

Fort Mill, South Carolina, United States

- Worked directly with marketing campaigns and e-commerce to identify decision makers and coordinate leads through CRM.- Maintained a high lead generation to closed sales ratio month over month.- Skills utilized: Sales Achievement, Salesforce CRM, Customer Inquiry Resolution, Data Entry, Client Communication.

Charlotte, North Carolina

- Organized sales project requests using project management software.- Trained new Sales Support Specialists and Sales Representatives on company rules and policies.- Skills utilized: Salesforce CRM, Customer Service, Project Management, Training and Development.

Fort Mill, South Carolina

- Responsible for high volume processing both on-cycle and off-cycle multi-state payroll for customers including termination and separation checks.- Managed the end-to-end payroll process for a diverse client base, ensuring timely and accurate payments.- Efficiently handled and resolved payroll discrepancies and client concerns.- Skills utilized: Payroll Processing, Data Analysis, Attention to Detail, Customer Service.

Fort Mill, Sc

•Manage the loan application process over the phone with the clients by completing loan application and reviewing credit worthiness.•Approve loans based on credit history.•Notify client of decision and transfer to local branch for closing.•Maintain 100% Quality Assurance.•Utilize Bi-Lingual Skills to Assist Spanish speaking Customers / Clients.

Charlotte, North Carolina Area

•Initiate and close sales for prospective new customer and existing customers.•Build relationships with key decision makers and match customers with the right Cable, high speed Internet and digital phone package.•Aided in building positive image of Company by recommending products and Services per customer need.•Resolve and answer client-billing issues by issuing credits, debits and explanation dependent upon the situation.•Take credit card/check payments and set up recurring card payments on demand.•Identify, research, and resolve customer issues using the computer system.•Promptly identify client needs and transfer to the correct departments when necessary.•Utilized Bi-Lingual Skills to Assist Spanish speaking Customers / Clients

Charlotte, North Carolina Area

•Handle inbound calls for Annual Enrollment and Payroll for Hewlett Packard and Service Master.•Calculate changes to pay rates based on time off, overtime, etc.•Help employees to understand their paycheck and any changes that may occur.•Filled out spreadsheets and use other administrative software to make sure employees are paid for the hours that they work and the checks are cut correctly and employees are paid on time.

Associates In Business Administration, Human Resources Development

Pre-Med, Biology, General

High School Diploma, Accounting And Finance, 12Th